Account Servicing

General

100

What does UFC stand for? 

United Field Chase 

200

Customer plans to mail in payoff (not overnight) what address do they send it to?

Po Box 844 Wausau WI 54402

300

Customer plans to mail in payoff  overnight what address do they send it to?

One Corporate Cove Suite 300 Wausau WI 54401

400

What is revolving due dates? 

1,8,15,22

500

When a customer or 3rd party (dealer) calls in for a payoff on a recreational vehicle, what should we be asking for and what do we do with that information?

Address for where title needs to go and put that in the reminders

Codes

100

What is ?A 

Potential Attorney- We are to not collect on the account until we follow up with Attorney. 

200

What is B7/B3? Who do we forward these calls to? 

Bankruptcy #7 and Bankruptcy #13. Forward the call to ext #1384

300

What is coded D accounts? 

Deceased. We should try to get a death certificate, and see if we can locate informant to ask for intentions. 

400

What is coded LS? 

This is a stage funding loan, we can not accept a pay-off in full, they need to call Lyon Financial. 

500

What is coded Q? 

The account is in REPO. You would transfer to repo ring group #2200 if before 4:30 PM. If after you would transfer call to manager ring group (1361). 

Promotions

100

What is the standard APR? 

17.99%

200

Where can you locate promotion end dates for revolving and simple accounts? 

Revolving: H-A, contract 

Simple: F8, contract

300

• The interest accrues from day 1. The interest is waived if PIF before Promotional end date. If not PIF by end date, customer is responsible for interest from day 1..... What promotion is this?

• Same as cash promotion (SAC) 

400

• Customer has no payment and no interest due until the promotion ends. No interest is added if the account is paid in full by the promotional end date... What promotion is this? 

• No Payment promotion

500

What is 5.9+1% promotion? 

For the first year of the promotion, interest is 5.9% with a 1% payment factor. After the year is up, interest increases to 13.99% and the payment factor increases to 1.5%, causing the minimum monthly payment to increase.