External Authentications
Headless Accounts
Cabined Accounts
De-identified Accounts
ALL THE THINGS
100

How many accounts are players able to connect per platform?

One

100

What are some characteristics of headless accounts?

Have no email, display name, or any other login information, created through a console - therefore only usable by that console

100

What is a cabined account?

A type of Epic account that provides a safe, inclusive, and tailored experience for younger players who don't have parental permission to certain features.

100

What is a de-identified account? 

An account that has not entered a date of birth yet. Such accounts will have the majority of their data hidden or permanently removed

100

What is the name of the form Parent/Guardians need to use when contacting us regarding a minors account?

Parental Authentication Form (PAF)

200

Once disconnected, External Authentications go under...

Restrictions 

200

What happens if an Epic Games account is disconnected from an external account (such as Nintendo ID or a PS ID)

The progress and content for these games inside that Epic Games account can only be available again from that console once the player reconnects with the Epic Games Account. 

200

What are some examples of actions that are restricted in Cabined Accounts? 

  • Communicating with other players using voice chat or free text chat
  • Purchasing items with money
  • Downloading games that are not owned by Epic
  • Recommendations based on past activity
  • Email marketing or push notifications
  • Custom display names
  • SMS-based two-factor authentication
200

How can account stop being de-identified?

By having the player log in to the account

200

How can we find a de-identified account if we are not able to do so using an old email address?

Use the display name with historical data enabled. 

300

We are able to remove restrictions once every __ months

12 Months


300

What are 3 scenarios that can create a headless account?

By a player launching an Epic game on their console and skip logging in. By accidentally disconnecting your main Epic account from your console. By a compromiser disconnecting the player's Epic account. 

300

Creators in Cabined Accounts will have what info redacted in PST?

Tax Info

300

What will display names be changed to for De-Identified accounts?

Their display name is always automatically changed to “HiddenID#######”

300

How can we recognize a re-identified account in PST?

Under the Account Service History widget, you will see:

  • Under the Account Minor Status - Updated event, a Date of Birth was added to the account.
  • Right after that, there is an Account Healed event. 
400

What needs to be done in order to address Nameless Accounts issues?

Promote the account

400

What are two of the most common reasons a player will contact us regarding headless accounts?

They're using the headless as a primary account and notice it cannot perform certain functions (gifting, 2FA, etc.). They're using their normal account as primary and notice one day the content/items are gone.

400

What is the difference between a Verified Minor account and a Cabined Account?

In Verified Minor Accounts the Parent or Guardian has completed the VPC (Verified Parental Consent) flow - they have chosen which features they want to enable for their child to be able to use. 
400

What are some known issues players with de-identified accounts will experience?

Changing their display name, not receiving 2FA codes via the authenticator app, unable to sign in with Google, email remains hidden after logging in using console credentials, payment methods being removed from their accounts. 

400

What is the only situation in which we will offer manual promotion of a headless account? 

When a player cannot promote their headless Nintendo account after we've already redirected them to the self-service promotion of it. 

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