One Hit Wonder
Some examples include:
Split Family Homes
Past Due Balances
What are Category 1 topics?
When the member's billing address does not match the information the bank has on file.
What is Stripe Check Failed?
Some examples include:
History of disputes
Multiple account flags
Bad history with Nike CS
What are Category III topics?
For the member ltsmithbsn@gmail.com, the amount owed for PCB.
What is $40?
Can we refer to this process as Fraud?
What is NO!
Assisting member via chat, email, or phone.
What is the communication ways we assist members for Category I?
When a member joins our service and adds this many subscriptions at once, they must be reviewed by the Account Verification team.
What is 3 or more?
MEL Team only
What is the team that handles Category III?
Category for thomasthornton94@gmail.com.
What is Category II?
In the video example of Multiple Subscriptions, the members name
What is Kennedy Scales?
Using Chargedesk to bring the account current.
What is the process for a missed payment?
The question we ask when we see Stripe check failed.
Can you confirm the address your card issuer has on file?
Another name for Chargebacks
What is disputes?
rtessier41284@gmail.com HubSpot ticket description.
What is flagged for identity theft fraud?
Depending on the category, this person can approve an order
Who is the L2?
Verify if accounts are meant to be separate or if they need to be combined.
What is the information needed to confirm a split family home?
When a member signs up for multiple subscriptions at once, this response must be made directly to that email, NO EXCEPTIONS.
What is the email confirming they understand how they will be billed going forward?
Too many inconsistencies during order review.
What is Multiple Account Flags?
Solution in Dashboard for ananiadiaz0621@gmail.com
What is cancelled for fraud?
Former Fraud team member
Who is Saul Ronquillo?
We typically do not ship an order for a member with multiple subs, one being in this status.
What is past due?
When a member is flagged for review due to different shipping and billing address, ask this question.
“While reviewing your order for shipment, we noticed the shipping and billing address aren’t the same. Can we ask why that is?”
Order cancelled previously by Account Verification team, this must be asked.
When is the best time for our Account Verification team to contact you?
Dates first and last (cancellation) email were sent to themuhammads813@gmail.com in HubSpot
When is 03/03 & 03/16?
*TIGER KING* That effin B Carol Baskin
Who is responsible for the death of Don Lewis?