3 Types of Accountability
Locus of Control
Held, Accept, Embrace
Purpose & Autonomy
Transparency & Communication
Psychological Safety
100
What is Accountability?
According to the Cambridge Dictionary,
To be accountable is to be "responsible for and having to explain your actions."
100
What is Locus of Control?
Locus of control is an individual’s belief system regarding the causes of his or her experiences and the factors to which that person attributes success or failure.
100
What are the common ways most people approach their relationships with personal accountability as it relates to a certain subject?
- Being held to accountability (Least desirable)
- Accepting accountability (Personal choice)
- Embracing accountability (Intrinsic - "all in" attitude)
100
For someone to fully embrace accountability for their role in an organization, it’s essential that they see the _________ behind it.
Purpose
100
Why are communication and transparency important?
Transparent communication is essential to managing and leading others successfully. Clear, honest communication builds trust. Without trust, relationships can't grow.
100
In the workplace,_____________ is the shared belief that it's safe to take interpersonal risks as a group. These risks include speaking up when there's a problem with the team dynamics and sharing creative ideas, among others
Psychological safety
200
What are the three types of accountability?
-Employee Accountability
-Leader's Accountability
-Organizational Accountability
200
What are the 2 types of Locus of Control?
Internal and External
200
When someone accepts accountability, they’re often doing so not through their own intrinsic desire, but through a combination of internal and external pressure?
True
While accepting accountability is a personal choice and requires less direct application of pressure by external forces, it’s still not often an entirely positive experience for either party.
200
What does Autonomy mean?
Autonomy is an individual's capacity for self-determination or self-governance.
Personal autonomy is the capacity to decide for oneself and pursue a course of action in one's life, often regardless of any particular moral content.
200
Transparency and communication are needed to support strong working relationships and is the foundation for embracing accountability in your role?
True
200
Psychologically safe team members "feel confident the no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea."
True
300
Accountability, or lack thereof, can both have a meaningful impact on outcomes at work?
True!
Accountability often conjures a negative connotation in our minds. Which is unfortunate.
Accountability is powerful — it can drive someone to do the best work of their career, or drive them away, depending on their relationship with it.
By understanding the factors that influence that relationship, an organization can start to reframe accountability as an overwhelmingly positive element of its culture.
300
An individual's locus of control is directly related to their relationship with accountability?
True!
Most people don’t have an entirely internal or external locus of control, existing somewhere on a spectrum between the two. Where they sit on that spectrum can also change depending on the situation or context at hand.
As such, an individual’s locus of control can hold a great deal of influence over their relationship with accountability.
300
What is the Least Desirable relationship with accountability?
"Holding" or "Being held to"
* Most common relationship we experience at work!
Please share an example of when this relationship with accountability was used in your experience!
300
Without a basic threshold level of autonomy, it’s nearly impossible to embrace accountability, because employees don’t have a meaningful enough impact on outcomes to do so.
True
300
__________at work means communicating openly and honestly with your team members and cultivating a culture where information can flow freely between people and teams.
Transparency
By sharing information you can get a new perspective, new opinions, and better insight. Problems will be solved faster and more efficiently if you learn to be open and honest and embrace transparency and open communication.
300
7 ways to create psychological safety in the workplace.
1. Break the "Golden Rule"
2. Welcome Curiosity
3. Promote Healthy conflict
4. Give employee's a voice
5. Earn & Extend trust
6.Promote effectiveness note efficiency
7. Think differently about creativity
Now that you learned about the 7 ways to create psychological safety in the workplace.
Do you think SPIN embraces Psychological Safety?
400
What does Personal Accountability mean to you and what can it affect?
When you're personally accountable, you take ownership of situations that you're involved in.
Personal Accountability can affect:
Productivity, outcomes, relationships, attitudes, etc... Any others?
**Self Assessment**
400
Is this a characteristic of someone with Internal or External Locus of Control?
"Feel more helpless when faced with stress or illness"
External
Other people, the environment, or a higher power controls what happens.
400
What does 100/0 mean?
400
Having autonomy and an understanding of the "purpose" can have a negative effect on productivity, confidence, and work performance.
False
400
Can you list a way to promote transparency in the workplace?
400
Thinking differently about creativity is the 7th step in creating psychological safety within an organization. This 7th step encourages ideas and unpredictable paths are embraced.
Can you give an example where this 7th step was encouraged at SPIN?
500
What are three factors that impact a relationship with Accountability?
-Organizational Structure
-Management Style
-Locus of Control
500
Being accountable is our ticket to the right to ____________________________________
"Hold Others Accountable"
500
Organizations should strive for team members to Embrace Accountability?
True
Instead of being pushed continually by external forces or internal pressure to finish responsibilities, a person who embraces accountability sees the task at hand, recognizes their own aptitude, and is intrinsically motivated to finish it.
There’s no need for external forces, or even themselves to hold them to this goal because completing it is a welcome and foregone conclusion.
500
Identify the three stages of accountability for one of the examples.
Fiscal Audits, Watching the budget, Protecting passwords, Maintaining staffing ratios and level of support, Making sure those we support have proper medical services, own choice.
500
Thoughts??
- Walk the Talk.
- Define Results and Expectations.
- Gain Commitment.
- Be Open to Feedback and Problem Solving.
- Hire Accountable Employees.
- Coach Employees on How to Be Accountable.
- Consequences and Reinforcement.
- Hold Each Other Accountable
500
What is the difference between Physcoholgical Danger and Psychological Safety?
