Communication / EQ
Q: Most people do not listen with the intent to ___________. Most people listen with an intent to ___________.
A: Understand and reply
Q: The five levels of Listening are Ignoring, Pretend listening, ___________ , ____________ and Empathetic listening
A: Selective listening, Attentive listening
Q: What is the best way of answering someone for negative/unsolicited feedback when you disagree or don't understand it immediately?
A: "Thanks for the feedback, I need to think about it"
Q: Define acronym SCARF:
A: Status, Certainty, Autonomy, Relatedness, Fairness
Q: What was the first soft drink in space?
A: Coca Cola
Q: The goal of communication is to _____________.
a)Develop strong relationship with your team
b)Decrease conflicts with your leadership
c)Create understanding
A: Create understanding
Q: Transactional analysis theory was developed by what psychologist?
A: Eric Berne
Q: When you grow in your career your circle of direct control ___________ ?
A: Shrinks
Q: The 5 feedback basics are Intent, _________________, Non-judgmental, Impact and Situational awareness.
A: Specific Behavior
Q: The unicorn is the national animal of which country?
A: Scotland
Q: What are the three types of ego states:
A: Parent, Adult, Child
Q: Please give two standardize communication patterns?
A: A Three way communication and the phonetic alphabet
What character disrespected the code of conduct when dealing with gifts from a vendor?
A: Andy
Q: Leadership courage can be defined as "saying what needs to be said, at _____________ , to _______________ , in ______________.
A: Saying what needs to be said, at the right time, to the right person, in a right manner
A: When Amy was invited for a neighborhood party, what were the 3 activities standing in the lawn sign?
Q: Food, Music and Games
Q: Kinesthetic Intelligence is also known as _________________ and is defined as ______________.
A: Bodily intelligence / Ability to control one’s body movements and to handle objects skillfully
Q: What are the four key elements of communication?
A: Sender/Idea, Encoding, Decoding, Receiver/understanding of message
Q: When the FLM heard about the racial joke coming from Eddie, which one of these 5 feedback basics did this fall under?
a) Intent
b) Specific behaviour
c) Non-judgemental
A: Specifc behaviour
Q: Who has the ownership and accountability for clear communication.
A: Both the communicator and listener
Q: What does the acronym WWMTTWS stand for?
A: What Would Make This Time Well Spent?
Q: Emotional Intelligence is linked with two intelligences: ___________and ___________
A: Inter-personal/Social and Intra-personal/Introspective
Q: What are the 3 basic skills of actively listening to the content of a message?
A: Attending Skills, Paraphrasing skills, Following skills
Q: Where do we find the 3 hardwires?
A:
1) The fact that we respond emotionally to stimuli first (emotional response comes first)
2) We process the words "Can I give you feedback" identically to being physically struck (feedback is perceived as a thread)
3) We can process information 7 to 10 times faster than the fastest talking person can talk, and are inclined to use that idle "computing power" to go on vacation or stop listening (we process information 7-10x faster than the fastest speaker)
Q: Research shows, people leave corporate life, often for far less income because they desire _____________
a) autonomy
b) status
c) relatedness
A: autonomy
Q: Who was the first women ever inducted into the Rock and Roll Hall of Fame?
A: Aretha Franklin