Account Management
What types of customer information can be updated?
Address, name, email, and phone number
What is the first step when merging accounts without subscriptions?
Locate the customer profile for both accounts.
How do you unsubscribe a customer from email marketing?
Uncheck the "customer accepts email marketing" box in Shopify.
What commission percentage do affiliates earn for their referrals?
10%
What can a registered customer request if they forget their login details?
Password Reset
What must a customer do to access their order history and redeem points?
The customer must register their account. (Account Invite)
After unsubscribing in Shopify, where else should the customer’s email be added?
The suppressions tab in CSR and the unsubscribe list.
Are new wholesale accounts currently being accepted?
No, they are not accepting new wholesale accounts at this time.
True or False: The referral program is still active.
False, it has been discontinued.
True or False: A merged account can be undone after it's completed.
False, it cannot be undone.
What action should you take if a customer wants their phone number removed?
Remove the phone number from marketing in Shopify and add it to the specified section Google Doc.
How are affiliate commissions paid out, and when?
Commissions are paid out on the 1st and 15th monthly by the accounting team.
Can new wholesale accounts be requested?
No, we are currently not accepting new wholesale accounts.
What actions can you perform under "More Actions" in a customer profile?
Send account invites, reset passwords, or merge customers.
What steps are involved in unsubscribing a customer from promotional marketing?
Go to Shopify, uncheck the marketing box, and add to suppression lists.
What marketing channels can affiliates use to promote Vitality Extracts?
Blogs, social media, email marketing, or websites.
Can a billing address on an order that was already placed be updated?
No, only the customer profile can be updated.
Can accounts with subscriptions be merged?
No, accounts with subscriptions cannot be merged.
Customers can manage their own promotional marketing preferences in their account.
True, they can subscribe/unsubscribe from marketing.
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