"Hi, I want to sign up for a vegan plan. How do I do this on my account?" What macro would you use?
What is meal config req- unavailable- vegan.
100
The price per serving for this plan is $8.74.
What is the Family Plan.
100
No menu changes are available on this plan.
What is Family Plan with 4 recipes per week.
100
Signifies you're new in the culinary world.
What is a blue apron.
100
There's no macro or similar macros to answer the question.
What is Tier 2.
200
"I'm in my Blue Apron account, and I'm trying to change my menu. When I click on one recipe, some of the other ones gray out. What is happening?" What macro would you use?
What is choose meals, not all combinations available.
200
Our commitment to incredible ingredients, and our guarantee to customers that if they receive unfresh/missing ingredients, we'll make it right.
What is the freshness guarantee.
200
When the customer has first signed up, you have the option to _____ in order for the customer to receive their first box sooner.
What is insert an order.
200
An accommodation that we can make on the 2-Person Plan but not on the Family Plan.
What is vegetarian.
200
Customer asking to resend an ingredient.
What is Tier 1.
300
"When I signed up, I chose to opt out of pork and fish. When I go to choose my meals, it shows pork and fish as part of the 6 recipes! Please make this stop!" What macro would you use?
What is dietary preferences - menu doesn't match preferences.
300
Monday-Sunday
What is our calendar for meal deliveries.
300
Upon sign up, customers can receive their delivery in as soon as...
What is three days.
300
7 days with proper refrigeration/storage.
What is how long the food will stay fresh.
300
2 ingredient issues in the past 3 months.
What is Tier 1.
400
"I signed up with a $30 promotional offer on my account, but I'm having trouble. Where can I see this credit?" What macro would you use?
What is how to view credits.
400
Alaska, Hawaii, and mountainous areas of Montana.
What is areas Blue Apron doesn't currently ship to.
400
A customer can't log into their account. What do you do?
What is verify their email address is correct, and send password reset instructions.
400
This ingredient is made with no preservatives, so it must go in the fridge.
What is bread.
400
Tech issues
What is Tier 2
500
"Hi there, my name is Marsha, and I have a family of 6. How can I get more meals?" What two macros would you use?
What is receive all 6 meals, and meal plan req- unavailable- more servings- family.
500
In a Blue Apron account, you go to the "Account Settings" tab. From there, you go to "Plan Settings" and click the "Edit" button next to "Meals." Then, you'll be able to change these two things.
What is plan type and delivery day.
500
A customer has the incorrect email address on an active account, and the correct email address on an inactive account. What do you do?
What is scramble the user email.
500
Please provide me with 5 things we can't do on Blue Apron.
What is duplicate recipes in a week, all combinations available for everyone, choose meals on the Family Plan, more serving/recipes, turn off the weekly subscription etc.