Patient and Family Involvement
How would you communicate with someone who has a language barrier?
What is to write things down, use translation services through Switchboard, speak in simple, short sentences, ask yes/no questions, consult SLP for communication supports
Who is responsible for safety at OSMH?
EVERYONE!
What is the easiest way to stop the spread of infection?
Wash your hands
What are the dates of our on-site Accreditation survey?
Can you name two responsibilities of patients and staff that are outlined in the Patient Declaration of Values?
I am kept informed of my health status and actively involved in decision-making about the care I receive
My family or my designate may be involved, and welcomed, into discussions or decisions about my health, and recognize the value Essential Care Partners play along my health care journey
I maintain the right to decline any procedure or medical treatment, and be informed of the impact of those decisions
I am treated according to standards of professional care
I am treated in an environment that values health and safety
I will provide accurate information about myself and I am accountable for my actions
I can rely on the quality of information I receive
I am informed of financial costs, if any, before a service is provided
I will notify OSMH of any accessibility requirements so my needs can be met
I am supported and encouraged to express my opinions about the care I receive
My family will notify OSMH of any information that works to control or de-escalate disruptive or violent behaviors
I will take an active role in the next steps along my health care journey
I understand that Advance Care Planning is important for myself and my family members to ensure we are fully prepared for all stages of care throughout our lifetimes
Can you name any education you have received about patient or staff safety?
Code Response training (e-learning modules)
Workplace Violence e-learning module
Incident management reporting (RL)
Crisis Intervention
Monthly OH Safety Talks
Can you name two ways that the organization communicates with staff?
Teams
Intranet
Screen Savers
Memos
Newsletters/Monthly publications
Huddles
How do you help decrease the spread of infection at OSMH?
Wash your hands
Stay home when you are sick
Get the flu shot
Why does OSMH participate in Accreditation?
To ensure that we are providing high quality and safe care to patients. To learn what we are doing well and what we need to improve.
Who can be called on to help when there is a disagreement between team members or between team members and patients?
The Ethics Committee
Social Worker
Manager/Director
Human Resources
What are some ways you contribute to safety at OSMH?
Wear ID badge
Get your flu shot
Wear your code pendant/screecher
Complete training and education on new processes/procedures
Wash your hands
Participate in monthly Safety inspections
Enter incidents reports
Can you name two ways that we identify patients at OSMH?
Name
Date of birth
Health Card Number
Medical Record Number
True or False: The Infection Control department helps to duplicate the spread of infection.
FALSE!
Who can be approached by a surveyor during Accreditation?
Anyone
Who can a patient or family member speak with if they have a concern, complaint or compliment?
Manager
Patient Experience
Indigenous patient navigator
Any Team member
What should you do if you see something unsafe?
If it is something simple fix it (i.e. clean up a spill)
Report it
Complete RL
How does your team communicate information?
Email
Items are posted
Huddle boards
Unit councils
Care Teams
Does OSMH publicly report care associated infections C.difficile?
YES
Is the Accreditation survey a test?
NO! It is a chance to show off the amazing work we do every day.
True or False: Patients and families should be involved in the following:
Determining staff education
Determining what services OSMH should provide
Hiring new staff members
TRUE!
Where can you find access the OSMH Strategic Plan?
OSMH Website or Intranet
Can you name an item of Personal Protective Equipment (PPE) that a clinical member of staff wears to help decrease the spread of infection?
Mask
Gloves
Gown
Face Shield
Do you need to know answers off by heart if you are approached by a surveyor?
No!
You may not know the answer but you should be able to tell the surveyor where you could find information
For example - The Hub, speaking with your supervisor or manager.