Required Organizational Practices (ROP)
This is conducted for each HCC client at the beginning of services.
What is a Home Safety Risk Assessment
Actively engaging patients and their families in health care
What is Patient Family Centred Care (PFCC)
This is the first step for the surveyor in the episode of care tracer.
What is a chart/documentation review.
This is the organization that will be on site for the survey.
What is Accreditation Canada
empathy, respect, collaboration, innovation
What are Northern Health's strategic values
Confirmed name and date of birth prior to interaction.
What is Client Identification (ID)
This gives staff a systemic way of looking at their practice and how they can be improved. (Hint-a different ROP is focused on each month)
What is a clinical audit
The process in which the team determines a timeline and decides how a referral is handled and who needs to be involved in the client's care.
What is triage.
This is the response when the surveyor asks what is the name of the office you can refer patients and their families to who may have complaints.
Patient Care Quality Office (PCQO)
community of patients, families and caregivers working together with health care partners to improve BC’s health system.
What is the patient voices network
This Scale or screener is completed for ALL adult community health clients.
What is the Columbia Suicide Rating Scale and Screen (C-SSRS)
This is the process for reporting patient safety incidents
PSLS - patient safety learning system
So long, farewell, goodbye, adios!
What is discharge
This is what you tell the surveyor where you would find an answer if you don't know the answer to a question
OurNH
Through the efforts of dedicated staff and physicians, in partnership with communities and organizations, we provide exceptional health services for Northerners.
What is NH's mission statement
Skill building to prevent and de-escalate aggressive clients/residents.
What is Violence Prevention
An electronic medical record system that allows continuity of care across a multidisciplinary system locally and regionally.
What is CMOIS - the implementation of CMOIS has greatly improved care for clients/patients and those who provide the care.
This is an essential part of an episode of care which shows how you as a health care provider has interacted and recorded what has been done with the client.
"If you didn't do it, it didn't happen"
What is documentation
This person is responsible to review, observe, record and interview staff.
What is the surveyor
This is the centre of NH's commitment to improving services
What is person and family centered care
Infection control, safe management and storage are an important part of this ROP.
What is Medication Management
An integrated system of healthcare team members across disciplines that provides seamless patient/client care.
What is Primary Care Interprofessional Team (IPT)
This team provides support, outlines options and helps you and the health care team make a decision when faced with health care dilemmas.
What is the ethics committee
These are the 4 main tracer activities
Reviewing Documentation
Talking and Listening
Overserving
Recording
This is the first strategic priority for NH
Healthy People in Healthy Communities