Safety First
Safety is ___________ Responsability
EVERYONES!!
“Are there weapons in the home?” May be a question in this document
Home Safety Risk Assessment
Bonus Point: Can you explain what it is?
Lighthouse Referrals come from:
Children's Services Placement Services Office
Bonus if you can name the PSO people in Calgary and in the North!
How are clients and families involved in Quality Improvement?
Client Experience Surveys, Practical Interviews, Client Feedback
What is our mission statement
"Wood's Homes builds good mental health and well-being so everyone can thrive in their community"
These 4 "reports" are related to CLIENT safety.
Critical Incidents, WHOMS, Medication reports, Satisfaction surveys, Medication error report,
Can also accept: WCB claims, facility reports, HS Inspections
Prior to ANY overnight visit, what must be completed?
And
These three areas must be covered in the safety plan
Client Home Visit Form
Safety, Coping, Connection
Name the documents that get created prior to, and at admission for a client
Pre-admission risk matrix, high risk plans, crisis cycles, Orientation presentation, Service agreement.
Examples of Quality Improvement Initiatives
WHOMS
Yearly Program Goal Attainment
Funder satisfaction surveys
Supervision feedback surveys
Staff exit interviews
These help guide our decisions and are found here
Policies and Procedures
Intranet
These procedures review client safety incidents
Root Cause Analysis, Prospective Analysis, Quality Improvement Reviews, Client Safety Incidents
*Bonus points: What is the difference between a Root Cause and Perspective Analysis?
How do programs assess and monitor for risk of harm to self or others?
Crisis Cycles, Safety plans, High Risk Plans, Admission process, Shift changes, Pre-admission Matrix. CI's, shift notes.
How does Lighthouse capture "Client Voices"
House Meetings, Case Management Reviews, Satisfaction Surveys, Client Experience Surveys, Client orientation manual creation, Children's advocate access
How are clients monitored for risk of Suicide?
Over night bed checks
LSI's
Conversations with staff.
Hosptial visits
Clinician contact
High Risk Behaviour Plans
**ROP
What are 3 transition points for client information transfer and HOW information gets transferred
Shift change, transfer between programs, end of service
Daily logs, Penelope, client files, cmrs, nightly updates to nursing/managers
Training & Education for the staff includes...
TCI, on call training, employee handbook, MHFA, ASIST, SA, Med management, UP/HH, Three Pillars, ARC, FASD training.
When is medication reconciliation done, who does it, and why does it happen?
When Clients come into or out of service (including transfer)
It is done by nursing.
To make sure we have the most up to date and accurate information pertaining to our clients.
What are the important elements of a High Risk Plan?
Creating one
REading one
How to identify the risk
How to respond to the risk
Who to call and how to document
Accreditation focuses on these 4 areas...
Quality, Safety, Risk, Ethics
What is the document that outlines the plans and goals for the agency for the next 5 years?
The Strategic Plan!!!!
Safety Plans/Initiative Examples are...
Restraint tracking, AHS health inspections, CI debriefing and procedures, Emergency management & Disaster plan, Med audits, Fire drills/inspections, QI committee, Healthy workplace counsel, Program safety meetings, Health and Safety Committee, Joint Health and Safety Committee
This is known to be an effective way to control infections, making for a more healthy workplace
Hand Hygiene!!!
For full points – name all of the moments
What are the elements required for a PDD placement?
Acceptance into PDD (with assessments showing less than a FSIQ of 70)
Acceptance into AISH
Acceptance into OPG
Approved budget
In the Lighthouse Code Of Conduct, the program has a purpose statement.
What is it?
The Youth and Family Counsellors, Team Leaders, Program Manager, and Clinician are all working towards providing a safe and supportive environment in which their clients can work towards increasing their competencies, mastering skills, and growing into their own potential.
What is the difference between Client Experience, People Centred Care, Client and Family Centred Care
Client Experience - provides clients with a structured mechanism to give feedback to their healthcare providers
People Centred Care - an approach to care that consciously adopts individuals’, carers’, families’ and communities’ perspectives as participants in health systems that respond to their needs
Client and Family Centred Care - an approach to care that guides all aspects of planning, delivering, and evaluating services, with the foundations being mutually-beneficial partnerships between patients, families and service providers