Accreditation Basics
Quality & Patient Safety
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Staff Engagement & Education
Client & Family Engagement
100

This national body oversees accreditation for health and social service organizations in Canada.

What is Accreditation Canada?

100

Accreditation bodies require organizations to track and report these unintended events that could have caused harm.

What are near misses?

100

We are advancing health with heart, empowering communities to thrive. 

What is SE's mission statement?

100

A retention initiative that allows our staff obtain financial aid to pursue further education while continuing to work. 

What is the TAP program?

100

We demonstrate engagement by collecting and analyzing this type of feedback directly from clients and families.

What is the PREM survey?

200

Accreditation Canada uses this flagship program to assess organizations against Health Standards Organization (HSO) criteria.

What is Qmentum?

200

This universal safety initiative requires staff to confirm patient identity using two identifiers.

What is patient identification?

200

A document where we track clinical metrics and determine actions to improve our performance.

 What is the CQIP?

200

This group at SE Health gives staff a voice, promotes communication with management, and organizes events to recognize and support colleagues.

What is a staff association? 

200

The forum at which client voice is incorporated into clinical practices.

What is the Clinical Policy and Documentation Committee?

300

Accreditation Canada aligns with this philosophy, ensuring care is centered around patients and families.

What is Patient and Family-Centred Care?

300

Surveyors may ask to see quarterly reports on these infection rates.

What are healthcare-associated infections (HAIs)?

300

A document where we record the quarterly education each staff has completed. 

What is the Quarterly Education Tracker?


300

The mechanism in which SE Health provides just-in-time clinical education.

What is a Coaching Visit?

300

These reflect a client’s individual choices, values, and priorities that guide how care should be delivered.

What are client preferences?

400

Accreditation surveys often check compliance with these written organizational rules that guide practice.

What are policies and procedures?

400
The mechanism by which we objectively assess documentation quality. 

What is a Chart Audit?

400

This structured approach helps guide decision-making by balancing values like autonomy, beneficence, non-maleficence, and justice.

What is an ethics framework?

400

The yearly process through which staff review certain Policies and Procedures and attest to certain requirements. 

What is the annual declaration?

400

This type of evaluation looks beyond physical symptoms to include emotional, social, spiritual, and environmental factors in understanding a client’s overall health.

What is a holistic assessment?

500

Accreditation Canada surveyors use this method to follow a patient’s journey through care.

What is tracer methodology?

500

When this metric increases, it is confounded with increased events when in reality it represents improved safety culture. 

What is the total number of reported risk events?

500

The procedure that tells us what to do in case of a fire. We should be doing drills. 

What is a Code Red?

500

An Accreditation Canada requirement that is a tool that assess staff satisfaction, psychology safety, patient safety culture, equity and inclusion. 

What is the Global Workforce Survey? [today is the last day, please do it :) ]

500

The tool used at SE to enable communication with clients in their language of preference. 

What is VOYCE translation services?

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