Programs
Clinical/SAPR/FAP
TAMP/FERP/Mktg
Deployment
Grab Bag
100
List 5 programs or services offered at Fleet and Family Support Center.
New Parent Support, Deployment Support, Transition Assistance, Family Employment, Exceptional Family Member Program, Individual Augmentee Program, Ombudsman Program Training, Family Readiness Group Training, Command Representative Program, Clinical Counseling, Personal Financial Management, Family Advocacy, Family Advocacy Program Victim Advocates, Life Skills Education, Information and Referral, Sexual Assault Prevention and Response, Crisis Management Support
100
What type of counseling is provided at FFSC and how does someone make an appointment?
Individual, Marital, Family, Child (Short term-solution based). Appointments can be made by calling Central Scheduling at 866-293-2776 or via FFSC Intake Clinician. If in crisis, walk-ins are assessed by our intake counselor and provided appropriate referrals.
100
Who is the POC for TAP registration?
Heidi Lowery
100
Who is the POC for Deployment related workshop requests?
Wanda Archer
100
What are our FFSC operating hours and how do we deal with crises after hours?
Our center is open from 0730-1600 Monday-Thursday and 0730-1500 on Friday, but evening and weekend workshops or programs may be available by request. / There is a phone number for after-hours crises posted on the front door. The FFSC voicemail for the front desk has after-hours resources. Base CDO and Duty Chaplains can be accessed for assistance.
200
What is New Parent Support and what does it entail?
NPS provides education, resources, and in-home visits to new parents. Navy families and other military families expecting a child or with children up to 4 years of age are assessed to determine if they need help managing the demands of a new baby.
200
You are not a clinical counselor. How do you handle a client in emotional distress?
Try to find a quiet, confidential place to identify their needs and connect them with an intake counselor in the most sensitive way. Feeling unsafe? Follow site crisis policies.
200
What workshops and resources are available for a spouse seeking employment? List 3.
Finding Federal Employment / Resume Writing / Military OneSource - MyCAA / Job Fairs / Individual Consultation / Mock Interview
200
What is Return and Reunion?
Return and Reunion is offered by FFSC to commands returning from deployment. FFSC staff members meet the command prior to their return to provide re-integration classes at no cost to the command.
200
How do you handle a situation when a client gets hurt?
If emergency assistance is required, call 911. Follow site crisis policy and alert Director ASAP.
300
What are the requirements of the Command Rep Program?
The purpose is to facilitate services for commands with a one-stop POC / Assist commands with accessing training programs and build relationships with commands by making continuing contact with command leadership / Meet with command leadership annually, when possible, to discuss their specific needs / Update CR Binder with contacts made to/from command / Contact CR Coordinator (Wanda Archer) if you have any questions about the program.
300
What does restricted reporting mean for domestic abuse?
If a report of domestic abuse is brought to the attention of someone able to receive a restricted report (Chaplain, FFSC Counselor, Victim Advocate, Healthcare provider) and no child abuse/neglect is involved, victim can make a restricted report that does not trigger an investigation but does allow them to participate in safety planning and access information and resources. A restricted report can become unrestricted if the victim chooses to do so, but an unrestricted report can not become restricted.
300
What support does TAMP/FERP staff provide? List 6 supports.
1. Workshops / 2. Briefs / 3. TAP Coordination & Registration / 4. Resume Assistance / 5. Individual Consultations / 6. Job Bulletin Boards and Job Fairs / 7. Computer Lab & Resource Library / 8. Special Programs / 9. Job Finding and Job Application Assistance
300
What are (3) things an Ombudsman can do and (3) things an Ombudsman never does?
An Ombudsman is a volunteer working for the Commanding Officer to (1) represent the command to families, (2) serve as a communication liaison, and (3) provide resource and referrals to families. / An Ombudsman never provides (1) childcare, (2) transportation, (3) direct $$$ assistance, (4) Privacy Act-protected family information to vendors
300
What is NAS Jacksonville FFSC's site lock-up policy and where is it located?
Close/lock all doors. Secure visible equipment. Turn off all interior lights and copiers. Verify only authorized personnel are the building. Last person out initials the lock-up checklist posted by the front door. Upon leaving the building, ensure your exit door is secured and locked behind you.
400
List 6 ways FFSC responds to crises or command emergencies.
1. Activate FFSC Crisis Response Plan / 2. Use Emergency FFSC Staff Recall Telephone Tree if Director is advised to activate it. / 3. Establish a 24-hour Phone Bank (Family Information Call Center) / 4. Establish Emergency Family Assistance Center (EFAC) for families to gather / 5. Respond to surveys submitted via NFAAS / 6. Provide critical incident stress support / 7. Suspend normal operations, as required. / 8. Other duties as coordinated by Regional Emergency Operations Center and Regional Support Office.
400
What does FAP VA stand for? What is the role of a FAP VA?
FAP VA = Family Advocacy Program Victim Advocate FAP VAs: 1. Can take a restricted report / 2. Focus on safety of victims of domestic violence and their children and assist with safety planning / 3. Serve eligible clients of domestic abuse / 4. Provide initial resources for civilians, facilitate safety planning, and refer them to community agencies / 5. Assist in filing for protection orders and shelter services / 6. At request of victim, FAP VA may accompany the victims to many case-related appointments, including court proceedings, medical appointments, emergency room visits, investigative appointments / 7. Provide transportation to case-related appointments / 8. Conduct home visits as last resort if necessary for safety planning
400
List two ways FFSC uses to market to each of the below: -Commands -Single Sailors -Families
Commands: Command Rep Program, NAS Jacksonville's CMC Email Tree, Electronic Marquee in front of Center Single Sailors: Jax Air News, Command Indocs, Electronic Flyers geared specifically to Single Sailors Families: Balfour Beatty Welcome Packets/Housing Packets, Ombudsman Email Tree, resource tables at on- and off-base events
400
What is an IDSS and what do they do?
Individual Deployment Support Specialists (IDSSs) use NFAAS to contact IA Sailors and Reservists with orders to mobilize who have family members in Jacksonville. They provide support to assist the Sailor and their family in preparation for the IA deployment, during deployment, and post deployment. / They provide resources and information on IA support programs, including IA Deployment Readiness Briefings and homecoming support.
400
What training is available to you as an FFSC employee? List 6.
1. FFSC Classes / 2. Webinars & Community Practices / 3. Weekly Site Trainings / 4. NKO & TWMS Trainings / 5. CNIC Directed Program Trainings/Conferences / 6. FFSC Program Desk Guides (Omb Coord, New Parent Support, IDSS, EFMP, ect.) / 7. SOPs on Shared Drive / 8. Monthly Safety Newsletter
500
What services are provided by the Personal Financial Management (PFM) program? What criteria qualify someone to be enrolled in the Exceptional Family Member Program (EFMP)?
PFM: Individual financial counseling/budgeting; classes on car buying, home buying, debt and credit management; Million Dollar Sailor Workshop; Command Financial Specialist Training/ Annual Military Saves campaign. EFMP: Must be a military dependent (with ID card) residing with Sponsor. Must have a medical, educational, or psychological need requiring special services of 6+ months.
500
What does SAPR stand for and how does FFSC support the SAPR Program?
SAPR = Sexual Assault Prevention and Response. FFSC supports the program with a Sexual Assault Response Coordinator (SARC) and a civilian Victim Advocate to provide training to commands regarding collateral duties required by the SAPR Instruction and raise awareness of the resources and information available to prevent and respond to sexual assaults. / SARC educates personnel about reporting options. / Victims can receive a response 24/7 by calling the DOD SAFE Helpline at 1-877-995-5427 or the on-call Victim Advocate at 904-910-9075.
500
How does FFSC do outreach? List 10 ways.
1. FFSC Monthly Focus / 2. Resource Tables at Special Events for Sailors, Retirees & Families / 3. Community Resource Partner Meetings / 4. Website & Email Trees/Message Traffic / 5. Facebook / 6. Partnership with School Liaison Officers / 7. Briefs to Commands and Families / 8. Ombudsmen / 9. Family Readiness Groups / 10. Pre-Deployment Briefs, INDOCS, FFSC Classes / 11. Customer Interactions / 12. New Parent Support Hospital/Home Visits
500
List 10 deployment related supports offered by FFSC.
1. Pre-Deployment Briefs / 2. IA Family Events / 3. Return and Reunions / 4. Homecoming Briefs / 5. Ombudsman Training / 6. Family Readiness Group Training / 7. Information and Referral Resources / 8. Deployment Specific Event info (like special workshops) via Email, Marquee, and Facebook / 9. Handbooks on Deployment and Reintegration / 10. Counseling Services
500
List 10 agencies FFSC partners with to provide services or programs to our customers.
1. MWR / 2. Child & Youth Programs / 3. School Liaison Officers / 4. Operation Homefront / 5. Navy Marine Corps Relief Society / 6. American Red Cross & WIC / 7. Military OneSource / 8. Balfour Beatty Housing / 9. Quigley House & Hubbard House / 10. Naval Hospital Jacksonville / 11. USO / 12. Department of Labor / 13. NACCRRA (Child Care/Respite Care) / 14. Navy League - IA Luncheon
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