Support
The single most important need.
What is a dedicated account manager?
Easily find something I’m looking for.
What is a global search?
Make your SSO work better.
What is implement an identity provider?
It supports ‘plug and play.’
What is a well documented, open API?
Our number of active members.
What is a surprisingly difficult metric to answer?
We didn’t expect this.
What is the bill you get every time you call?
The one thing you’re NOT going to get.
Why can’t we have the Amazon Experience?
What every AMS has.
What is a cute dashboard you can’t change?
Finally lets me avoid mail merge.
What is a built in report writer?
Our monthly retention rate.
What is another surprisingly difficult metric to answer?
Ideal support scenario.
What is a knowledgeable and interested support staff with friendly hours of operation, who walk you through how to do things, and proactively reach out to you about open tickets?
I can’t stand those!
What are poorly designed pages/modals/pop-ups?
Your CEO wants to know this metric but you can’t get it without knowing advanced calculus.
What is engagement?
The most common ‘asks’ of a membership database.
What is event registration? Oh, can it do Surveys? What are your Forums like? Will I need separate Email Marketing?
It’s asked whenever the executives want to raise membership fees.
How many people joined because they wanted a discount on an event or product?
1 hour for emergencies and 1 day for everything else.
What is the ideal AMS’ SLA?
Site shows you as logged out.
What are weird SSO-related redirects?
The staff “knows” it’s there but the IT staff “knows” that it’s not.
What is an ‘automagic’ big red button?
You can't auto subscribe everyone in Germany and let them unsubscribe if they want.
What is because of GDPR?
A full picture into all the activities and events of all the staff at a member organization?
What is the one report that every organizationally-based association wants, but has to develop as custom?
What you don’t want to hear.
That’s not included in this version. You should have bought the next version up.
Really important instructions in red text!
What are bad instructions used to compensate for poor design?
Surprising limits on integrations.
What is the need for admin licenses for every integration and a limit on updates to the database?
Makes you hum “Somebody’s Watching Me.”
What is geolocation?
All the pretty pictures.
What is data visualization?