ACE

A

100

What does A stand for?

What is Attend to the unique needs of the guest?

200

How do we build trust with each guest? (3 potential answers)

What is

1. Observe and respond to nonverbal cues.
2. Be curious and listen to truly understand "why" the guest is in the store. 
3. Pay attention to the details

300

How do you adapt your education to each guest? (3 potential answers)

What is?

1. Provide relevant product education based on what the guest values their unique motivations and needs.
2. Focus your education on the benefits of each product.
3. Don't rule out "just looking" or non-primary guests. 

400

What percent of comunications is non-Verbal?

What is 55%?

500

"The educators provided relevant information about the products" is an indicating question for?

E in ACE 

C

100

What does C stand for?

What is Create opportunities for our guests to experience the product?

200

How do we get the guest the right product?

What is 

1. Help the guest navigate the store. 
2. Meet the guest's needs with multiple solutions.
3. Get the guest the product whenever, however.

300

How do we have the guest interact with the product.

What is

1. Create opportunities for the guest to feel the product as you review the benefits. 
2. Initiate the fit experience.

400

The percent chance of converting a guest once they enter the fitting rooms?

What is The chances of converting a guest shifts from 29% to 71% when they enter the fitting rooms. Read that again. That's more than double!

500

"The Educators were readily available" is an indicating question for?

A in ACE

E

100

What does E stand for?

What is Encourage the guest in their decision to buy?

200

How do we support the decision-making process.

What is

1. Validate the guests's decision to purchase.
2. Expose additional service offerings.

300

How do we create frictions free transactions?

What is 

1. Offer to put guests's products at the register while they continue to shop.
2. Reduce line abandonment.
3. Engage the guest in a continued relationship.

400

On average how long will a guest wait before abandoning their product and their purchase?

What is  5 minutes

500

"The Educators listened to my needs & identified the right products for me"is an indicating questions for?

C in ACE

OUTERWEAR

100

What is the definition of down?

What is the soft fluffy undercoating of the goose 

200

What is the definition of fill power?

Fill Power is the measurement for the quality of down in the garment. We use between 600-800 fill power in our Outerwear pieces. The higher the Fill Power in a garment, the loftier the down is, meaning it is more efficient at trapping your body heat in the air pockets it has created.

300

How is Primaloft different than down?

• Provides warmth without all the bulk

Water-resistant, so you stay dry and warm

Breathable, so don’t overheat or get chilled from your sweat

Easily packable and lightweight, so you can take it wherever you go

Provides incredible comfort, so you feel ready to take on the elements

400

What are the definitions of water repellent, resistant and proof?

 Repellent:surface treatment applied to the fabric (DWR—durable water repellent) that resists the penetration of water (to a certain degree)

Resistant:tightly woven fabric that resists the penetration of water (to a certain degree)

Proof:fabric has a bonded membrane AND the garment is seam sealed, making the entire piece impervious to water

500

What are the 4 outerwear categories?

Cold

Rain

Transitional

Hot

BONUS

100

What are the 6 F's?

Function

Feel

Fit

Fabric

Features

Fun

200

Whats is this years holiday return policy date?

What is January 22?

300

What are the wash and care instructions of DOWN?

Pre treat any stains

Zip all zippers

Machine wash cold water - NO SOFTENER

Tumble dry LOW with a tennis/dryer ball 

400

Name all of the first aid certified members on our people safety board 

Mel

Sharon

Lita

Jess

Mack

Joey

Graeme

Cam (50 points)

500

What day is the 2025 Holiday Shop?

Nov 5th 

All new and seasonal hires onboarded in Workday after Sun Oct 19 will shop on Wed Dec 3.