RSM Process
What is the acronym for a visual timeline to close?
MAP
How many and what specialties does ModMed service?
11 specialties — Allergy, Derm, ENT, GI, OBGYN, Ophthalmology, Ortho, Pain, Plastics, Podiatry, Urology
What is the app called for viewing your schedule on your smartphone?
PocketEMA
What does RCM stand for?
Revenue Cycle Management
What’s the first step when handling any objection?
Acknowledge and validate the concern
What workflow issue is reduced when a practice uses a single EHR/PM platform instead of multiple vendors?
Dual entry and workflow fragmentation.
What month and year was ModMed founded?
February 2010
This PM feature helps reduce no-shows with customizable automated texts/emails.
Appointment Reminders
What is the primary goal of an RCM team?
To maximize collections and minimize denials
What’s the “Feel-Felt-Found” method?
“I understand how you feel… others felt the same… they found…”
What is eRx?
The electronic prescribing (eRx) fully integrates into EMA. Allows healthcare providers using the software to electronically send prescriptions to pharmacies to manage and process prior authorizations, and streamline patient medication management within a specialty-specific platform.
How many primary c/l reasons are there?
13
What AI features does ModMed offer?
AI Clinical Notes, AI Faxing, Fielding Requests
What feature allows a ModMed practice to manage and track inventory of injectables, office supplies, and more?
Inventory Management
What ModMed service allows practices to outsource billing?
ModMed BOOST
How can you handle “We don’t have the budget”?
Focus on ROI or revenue gains, not cost
Which part of the patient encounter captures the provider’s narrative of the patient’s current issue?
HPI (History of Present Illness)
What are the three types of financial analysis included in a business case?
ROI, TCO & COI
In addition to documentation and scheduling, this tool provides patients with remote access to health information, intake forms, and payment options.
Patient Portal
What analytics tool gives practices visibility into scheduling, revenue, and productivity?
Premium Analytics
What is our first-pass claim acceptance rate?
98%
How to respond when someone says, “Send me an email”?
“Happy to — what would be most helpful to include?” OR “Happy to end an email, but what other practices have found most helpful is scheduling a quick 10-minute conversation.”
What section of the clinical note includes vitals, exam findings, and objective measurements?
The Objective section of the SOAP note
If they are not ready for the formal demo: What are some next steps you could take?
Ambassador call, additional discovery with other stakeholders OR workflow analysis
What are the key pain points ModMed helps solve for practices?
Time-consuming documentation, scheduling inefficiencies, poor ASC visibility, and revenue leakage
Which interface in ModMed PM supports electronic claims submission, eligibility, and remittance advice?
Clearinghouse Interface
What is the #1 cause of claim denials in most practices?
Front-end errors (incorrect demographics/insurance/eligibility)
How to respond to “We’re too busy to look at new software”?
Reframe: “That’s exactly why clients switch — to reduce workload.”
What does CPT code stand for?
Current Procedural Terminology
What Specialty can not sell BOOST?
Urology
ModMed introduced a reporting solution to automate commission calculations by role/timeframe in PM for which specialties?
Plastic Surgery and Dermatology
Which KPI measures how quickly money is collected after services are rendered?
DSO (Days Sales Outstanding)
How do you handle “We’re under contract”?
Ask about renewal dates and pain points to set future follow-up
EMA’s specialty-specific content helps reduce clinical errors by automatically suggesting what two things?
ICD and CPT codes.
What is a standard implementation timeline for key?
90 Days
What mobile app allows patients to send messages, view records, and check in?
APPatient
What ModMed tool supports digital check-in and paperwork completion?
ModMed Kiosk
What does ModMed’s rules engine in BOOST help prevent? How?
Denials—by flagging missing data and coding issues before claim submission
Best approach when someone gets defensive about current workflows?
Stay neutral and ask curiosity-based questions
What feature helps providers document complex procedures using structured templates designed by specialty experts?
EMA’s Protocols & Procedure Notes.
What are 7 Primary C/L reasons?
No company fit, operational, pricing, product feature gap, RCM, strategic internal loss, system, upsell, early renewal contract expired, API anniversary, data cleanup, contract data update, timing.
What differentiates ModMed’s EHR from generic systems?
It’s specialty-specific and built with input from practicing physicians
What feature of Klara uses AI?
AI Message routing
Why switch to BOOST even if a practice “likes their current biller”?
BOOST provides analytics, scalability, transparency, and specialty-trained billers
What’s the best way to respond to “I’ve never heard of ModMed”?
Share social proof: #1 Black Book, G2 rankings, 11 specialties. All-in-one solution, EHR, PM, Patient Engagement - built for physicians for physicians.
What clinical tool benchmarks provider performance using outcomes, diagnoses, and treatment data across a specialty?
ModMed Outcomes Registry / ModMed Data Insights.