Who's That Guy?
Facilitator
FO means passenger has this Medallion Status
Silver Medallion
Highest AMEX Credit Card
Delta SkyMiles Reserve.
DO NOT LOOK!
Name your cousins to the left and right of you.
(Check to verify)
Quote a connection carrier with Sky West
"All flights to ... are operated by Delta Connection by Skywest Airlines."
Brand Advisor (BA)
Kristine Martens
What are two benefits of having a skymiles account?
(Verify with KM)
Delta loves to feed their employees. They always make sure we have what we need to do our jobs. True or False? Food in the avenue is free.
False.
Who is Deltas CEO?
Ed Bastian
Fare Rules for BE Ticket
Non-Changeable, Non-Refundable, Cancellation fee
Customer Experience Manager (CEM)
Charles K. Marks
Information needed to verify a SkyMiles Account.
Members First/Last Name, Mailing Address, Email address, Date of Birth
SSS Stands for SkyMiles Sales and Service. ESS Stands For _______.
Name another BA
(Kristine will confirm)
Fare Rules for MC Ticket
Non-Refundable, Changeable difference in fare may apply.
Engagement Customer Experience Manager (2)
Mike Kane & Marlon Carter & Billie Jo
How do I acquire Platinum Medallion?
75,000 MQMs or 100 MQSs, and $9,000 MQDs
What are MQDs?
Name two other lines of business?
CES, DMR, IMR, GTS, SMAS, and GPS
Quote Ticket Total $426.82
The total cost for this ticket is $426.82, which includes all taxes and carrier imposed fees.
Engagement Center Director (ECD)
Shannon Pirkola
Absolute Highest Medallion level
Delta 360 Diamond Medallion
Delta One Suite seats is equivalent to Korean Air ________.
Prestige Class Suites
*DOUBLE JEOPARDY*
Name your Delta Family in order of seating!
NO LOOKING AROUND.
Quote the following:
CDG - NCE DL8587 0920AM - 1055AM
(DL8587 is operated by Air France (AF))
"Delta Flight Operated by Air France"