Random Cass
Who is the current Vice President of the United States?
Mike Pence
What does NEM stand for?
Net Energy Metering
What does PESC stand for?
Peak Energy Savings Credit
What are the best and worst creditworthiness ratings a customer can have?
0000 and 9999
This screen will be used to answer almost all questions that a customer has about their bill.
Billing Tab
Which foreign country targeted the 2016 US Presidential election with a social media influence campaign designed to sow discord among American citizens.
Russia
If a customer with solar panels sells their home, does the new home owner have to submit a new application through our website to receive tax credit?
Yes
How much will a New Jersey customer receive as a one time installation credit for enrolling in EWR?
The Last Interactions area displays how many of the most recent interactions?
5
This tab holds links to various websites such as Speed Pay, The ACE website and AMI Portal
External Links
Name all four members of The Beatles.
Paul, John, George, Ringo
In Maryland, what month is the Anniversary Credit month.
April
Where in CRM could you see if a customer is enrolled in PESC or EWR?
Contract Account Overview (Under Program Info)
What is the name of the company that owns PHI, ACE and Delmarva power?
Exelon
This is the main landing screen when you locate an account.
Data Overview
Name two current judges on the Supreme Court.
Roberts, Ginsberg, Kagan, Sotomayor, Gergach, Kavannah, Thomas, Scalia.
For NEM customers with AMI meters, the meter will show two different numbers. One number represents consumption. What does the other number represent?
Generation
In what state can customers opt out of PESC
Delaware
What is the standard voltage level for a commercial property?
240/480 Volts
What tab allows you to change how a customer is notified about a peak energy savings day.
Preference Center
Name the last six presidents of the United States.
Trump, Obama, Bush W, Clinton, Bush Sr., Reagan
If a customer has a complex NEM issue, such as their device showing a different reading than what we have for electricity generated, what team would we connect them to?
The Green Power Connection Team
What is the name of the contractor who handles EWR and fixes thermostat issues?
Comverge
In what city is PHI's main corporate office located?
Washington DC
This tab allows you to view disconnection notices that were sent out to the customer.
Open Text