KM Processes and Procedures 1
This Process and Procedure helps you book Infant in Arms
What is Axis: Booking Infant (INFT) Tickets?
This Process and Procedure helps you add TBBB/TBMB for a UMNR.
What is Axis: Unaccompanied Minor (UMNR) Add TBBB/TBMB?
This is mandatory to quote: The network names and the operating carrier name.
What is a Connection Carrier Disclosure?
Portland, OR
What is PDX?
Call for assistance for: Fare rule interpretation & discrepancies Pricing Discrepancies Ticketing/reissue errors & issues (how to) Multiple forms of payment
Who is GTS?
This Process and Procedure helps you book Military Leisure Fares.
What is Axis: Ticketing Military Leisure Fares?
This Process and Procedure helps you add a Wheelchair to a Booking.
What is Wheelchair Booking?
This is mandatory to quote: The marketing carrier name and the operating carrier name.
What is a Codeshare Disclosure?
Baltimore, MD
What is BWI?
Call only: Transfers are not Permitted Miles for DL Codeshare were posted as OAL in error and additional miles/bonus miles are needed Award ticket redeposit due to IROP/Schedule Change SkyMiles Account Management
Who is SMAS? (SkyMiles Account Support)
This Process and Procedure helps you book Domestic and International Medical Emergency Fare.
What is Booking Step Action Domestic and International Medical Emergency Fare Policy?
This Process and Procedure helps you properly Release Customer Information.
What is Releasing Customer Information: If/Then Steps?
Agents are required to quote allowances and fees for carry-on baggage, as well as first and second pieces of checked baggage, upon requests general baggage fees and allowance information.
What is Checked Baggage Disclosure?
Rome, Fiumicino Airport, Italy
What is FCO?
Cold Transfer Only: International 006 Award/Revenue tickets that require manual reissues for transactions that fail auto-reprice.
Who is IMR?
This Process and Procedure helps you book Domestic Bereavement Fares.
What is Domestic Bereavement Fare: New Booking?
This Process and Procedure helps you bookAmex Companion Certificates.
Amex Companion Certificate: Updated or Manual Process.
Prior to credit card acceptance for new and reissued tickets, it is required to advise that the total "includes all taxes and carrier-imposed fees"
What is Fare Quote Disclosures?
Tokyo, Haneda Airport, Japan
What is HND?
Cold Transfer only: Domestic 006 Award/Revenue tickets that require manual reissues for transactions that fail auto-reprice.
Who is DMR?
This Process and Procedure helps you book SkyMiles Award Travel for the following Partners: Air Europa, Kenya Airways and AirTahiti Nui.
What is Direct Access Job Aid for Award Travel on Specific SkyMiles Partners?
This Process and Procedure helps you add a Pet in Cabin.
What is Axis: Pet in Cabin (PETC) Booking for DL Operated flights?
If an itinerary indicates it is “Refundable,” specialists must disclose to a customer the unflown portion is eligible for a refund where the customer is calling to change or cancel their ticket.
What is New Mandatory Disclosure for Refund Eligibility?
New Orleans, LA
What is MSY?
Warm Transfer/Call for Assistance: Evaluate exception requests outside of First Point of Contact (FPOC)/First Contact Resolution (FCR) Escalated customer concerns Disability issues (SSRs) or concerns.
Who is CES?