It's about time
Staff receive a grace period of this amount of time to arrive on time to their scheduled shift.
What is 0 - 9 minutes
When working with students, fellow staff, and other TAMIU personnel, staff should embody this quality to foster good working relationships.
What is Professionalism
Staff are allowed to have these food items with them on the ACE tutoring floor. Other meals or snacks are not permitted.
What is Drinks and small pastries
Tutor logs and Tutoring Session Summary form copies are due during this period in the month.
What is On the last day of the current month OR first week of the following month
Staff can check here if a student is logged in for a tutoring session.
What is the Log Listing
If staff arrives 10 or more minutes late to their scheduled shifts, what must they do? (2 answers)
1. What is Email academicsupport@tamiu.edu to document tardiness
2. What is Remove the missed time from their timesheet
When working the front desk, how should you answer the phone?
What is "Hello, this is ACE - Academic Support. My name is [name]. How can I help you?"
Staff should not do this at the front desk area to ensure the person at the front desk is not distracted and is attending to students arriving at the center.
What is congregate at the front to talk
Tutors are required to share what two forms with students at the end of each tutoring session. (2 answers)
1. What is the Tutoring Summary Form
2. What is the Tutoring Survey
Tutors are now required to check this before they officially start their tutoring session.
Staff must give at least this amount of time in advance to request to make up hours.
What is 24 hours in advance (12 hours with documentation)?
What do you do if a student arrives late to their tutoring appointment, and you are not currently busy with another appointment or student?
What is assist the student with the time you have until your next appointment
When Mrs. Cortez asks staff to do a task, staff should do what?
What is Do the task being asked (unless with a student)
The day time sheets are due for staff.
What is the Thursday of the week time sheets are due?
Tutors should do this after they have concluded their tutoring session and their student has left the tutoring table.
What is Log out their student from TracCloud
Staff are permitted to take how many and what amount of time breaks during their shift.
What is one 15-minute break?
A tutor should do this if a student comes in upset about the feedback their professor gave them and starts criticizing them to the tutor. (2 answers)
What is acknowledge the student's feelings (I understand you feel that way) and redirect the back to the session (let's focus on how I can help you with the feedback your professor provided)?
Where can staff put their headphones, backpacks, personal items, etc. if they cannot put them in their work lockers?
What is The brown cabinet on the back wall that says "Staff Use."
Where should tutors put the whiteboards when they are done with their shift?
What is Towards the back wall of the ACE center.
If the TracCloud system is down and staff cannot sign in, what should they do?
What is email academicsupport@tamiu.edu to notify they have signed in for their shift?
Staff may arrive a minimum of this amount of time before their scheduled shift and must leave the center a maximum of this amount of time after their shift has ended. (2 answers)
1. What is 15 minutes
2. What is 10 minutes
When are staff allowed to use headphones during their shift? (2 answers)
What is Only during completing required trainings or conducting virtual trainings
Tutors should avoid doing this during their (1) content and (2) writing tutoring sessions to ensure the students learn how to learn and practice the content rather than rely on the tutor for everything. (2 answers)
1. What is Giving them the answers
2. What is Directly editing their paper
Who should staff refer to if Ms. Ambrose is out of the office, and they have a question? (2 answers)
What is
1. An LSS on duty
2. Mrs. Cortez
If a student schedules back-to-back appointments with a tutor, what should they do?
What is Verify with Ms. Ambrose if the student has been approved for back-to-back sessions?