CLAIMS
PROCESSING
ACES
CSW
POTPOURRI
100
The claim option that we will allow, but we don't really talk about it.
What is 5 year deferral?
100
This is the ACES version of a 72TQ.
What is LEO?
100
Code TK
What is ECO/SWO?
100
This is was CSW stands for.
What is Customer Service Workstation?
100
The FULL name of the person who trained Manila associates in ACES.
What is Mary Ohnemus?
200
You will always need to submit a SR to find out the death benefit amount for this Product.
What is Growth Plus?
200
You must submit this to stop pay and reissue a check of a regular PWD.
What is an SR to Financial?
200
Code OE
What is reallocation?
200
You update futures here (CSW).
What is Allocation Change ?
200
My middle name.
What is Flores?
300
ACES Claim Code
What is 03010?
300
You must submit this in order to do a telephone pwd.
What is a TW?
300
Where you send a client who needs their password reset
What is Sponsored Annuities?
300
You can retrieve archived notes here.
What is Set Defaults?
300
Date of the next team reshuffling.
When is October 1, 2014?
400
Type of claimant statement that must ALWAYS be used for ACES contracts.
What is Dynamic?
400
The web address for ACES contracts.
What is ingretirementplans.com?
400
the host system for ACES.
What is Vantage?
400
You check agent security information by clicking on this.
What is the contact or C button?
400
Not a cat.
Who is Hello Kitty?
500
A claim option that is ABSOLUTELY not available for ACES accounts.
What is LED?
500
You need to email this team to make any changes to systematic transactions.
What is OMNI money out?
500
The year ING bought the AETNA line of business
What is 2001?
500
The department you'll choose in handing off PIN requests.
What is Comm In Box, Pin request?
500
First name of the daily caller needing unit values of the multi-rate product.
What is Maureen?
M
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