Banking Essentials
Seller (Merchant)
What is a business engaged in the trade of retail goods and/or services, physical or online (or both).
This allows cardholder’s to disable and re-enable their card from making purchases at any time, as well as the capability to disable international transactions.
Chime App - Security Feature
Pieces of information do we need from CH to file a dispute
Atleast 1 settled transaction, transaction identifying info (merchant name, amount, date), and dispute reason.
When does the written confirmation/WSUD need to be returned?
Within 10 BD from Filing.
Debit Card
What is the method of payment that allows bank customers to spend money by drawing on funds they have deposited at the bank?
The two security features that Chime App offers for its users to log in?
Touch ID and App PIN Code Login
The date the customer has reported the dispute through either Voice or Non Voice channels. This triggers all of Dispute Timelines.
ICC / Verbal date
How much is the threshold in submitting LOA request?
Dispute
What can be filed when a Cardholder sees a charge that they do not agree with?
$2.50
What Chime charges when member withdraws from a non money pass atm or OTC.
These are claims that are reported past 60 Calendar Days from the Periodic Statement which the oldest dispute transaction appears. These claims are no longer eligible for Provisional Credit and depending on the Dispute Category (UT/EA) Liability may be split with the CH.
Past Timeframe Claims
Name 3 Pieces of information that are among the list of required details when submitting LOA Request.
Account, CH Name, CO ID, Company Name, EED, Amount, Trace Number
Payment Processors
What are the technological systems that work with banks and card networks to help merchants accept and process credit, debit and prepaid payments?
Tool that allows the analysts to review a member’s detailed Communication with us.
Zendesk
Is the resolution timeframe for disputed ACH transactions.
45 Days
You received an Unauthorized ACH claim. Upon investigation, there is only 1 ACH transaction for the said merchant and amount, however, there’s also a POS transaction for the same amount and the merchant. What is the correct dispute type?
Charged Twice ACH
Card Block and Replacement
When the cardholder states that his card was used fraudulently, what must be done to prevent anyone from using the card (with that particular card number)?
Tools you use to confirm the accuracy of the dispute information found in Lean at the beginning of your investigation?
Zendsk, Admin Tool/Galileo
If Provisional Credit was issued and the investigation determines that no error occurred, the member will be provided a notice giving them ___ business days prior to the reversal of the Provisional Credit.
5
A member has received $25 merchant credit for a $40 claim. What are your next steps?
Apply adjustments to make credit full through Galileo, Send Final Letter - Final Notice - Error Found - Merchant Credit, Leave Notation using correct template., Transition Lean AH to partial credit closure: Code 357 Closed - Under Threshold