Our mission is to improve the quality of life one patient at a time by providing personalized infusion solutions.
What is OptionOne's Mission Statement
100
1. Report incident to your manager.
2. Have manager call DHS by calling 1-800-522-3511.
3. Follow phone instruction to make a formal report.
What is "what do you do when a patient is suspected of being abused/mistreated"
100
Durable, medical, equipment, prosthetics, orthotics and supplies
What is "DMEPOS"
100
Contact your manager or upper management if the issue concerns your manager.
What is "what to do in the event of an ethical issue"
100
All are examples of...
-Taking shoes off when entering a home
-Using last names out of respect instead of first names
-Talking to only the man of the house when present
-Bowing when entering a room
What is "cultural differences"
200
Managers designated on OptionOne's Organizational Chart/Chain of Command
What is "who do you go to with questions or problems?"
200
Contact the language line interpreter service.
What is "what to do if a language barriers exists"
200
Under "Patient Resources" on OptionOne's website OR can be found online at gpo.gov OR can be printed for patients upon request.
What is "where are standards found?"
200
Be fully informed in advance about care/service to be provided.
What is "patient's rights"
200
Make sure you plan the lift.
Your feet should be shoulder width apart.
Be sure to lift smoothly.
A suitable firm grip should be maintained.
Carry the load close to your body.
Keep your spine aligned with natural curves.
What is "work place ergonomics"
300
A process of retrieving calls made after hours that are then relayed to pertinent parties in order to resolve issues/ answer questions in a prompt manner.
What is "On-Call Process"
300
Exit building through East stairwell and outside to the grassy spot near the Spine Hospital.
What is "where do you go in the event of a fire?"
300
A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance.
What is "a DMEPOS standard"
300
Choose your home care provider/attending physician
What is "patient's rights"
300
Complaint/Grievance forms can be completed by patients or staff. Form is to be filled out and submitted to a manager for follow-up with a letter explaining the resolution to the patient/caregiver/employee before the 14th day on all concerns.
What is "how to handle a grievance or complaint"
400
Cookie Ange
What is "Compliance Officer"
400
East stairwell and wait to be accounted for.
What is "where do you go in the event of a tornado?"
400
A supplier must be in compliance with all applicable federal and state licensure and regulatory requirements
What is "a DMEPOS standard"
400
Have grievances/complaints investigated
What is "patient's rights"
400
HIPPA rules & regulations (found in Start of Care Packets)
What is "what do you give clients in writing concerning confidentiality?"
500
Challenges give us the opportunity to shine together.
Our service makes relationships.
Have fun together and celebrate each other.
We are learners, doers and teachers.
What is "OptionOne's Core Values"
500
By Clinical Manager and the highest at-risk patients will be identified by:
1. Status of Patient
2. Therapy Being Administered
3. Type of Pump &/or Equipment
What is "Who prioritizes and how are patients prioritized in the event of an emergency?"
500
Log out of your computer when leaving desk
What is "HIPPA regulations"
500
Give accurate and complete health info concerning past illness, hospitalization, medication, allergies & other pertinent info.
What is "patient's responsibilities"
500
By phone-405.548.4848, toll free-888.848.4588 or by fax- 405.418.4442 (numbers located in SOC packet, marketing materials, and verbalized)
What is "how can patients or referral sources contact us and how do they know this information?"