ACH
What phone extension is ACH?
20134
What is the daily withdraw limit for shared branching?
$1000.
What department do we call to ask questions on the debit/credit cards?
Retail Ops
Can we reprint a debit card for a member with a name change?
No, they have to have a new debit card with a new number.
Under what profile do we go to Instant Issue a Business debit card?
Go under the business names profile
What department handles ACH disputes?
Fraud/Research Support
How often does the all clear signal get changed?
Quarterly
What is the extension for Retail Ops?
20214
How do we transfer scorecard reward points when a member gets a debit card with a new # printed in the branch?
Insert an opportunity in the keyinsight panel.
What is 1 type of account can only have non-instant issued cards (where we can only mail them out)?
HSA
Savings accounts
How often do RDC deposits get posted?
Hourly M-F
What is required for someone to do a shared branching transaction?
Shared branch for (member filled out)
Drivers license
account number
What is the fraud line phone number?
1-800-600-5249
Under what circumstances can we not Re-Issue and instant issue debit card?
When the card expires in the same month, or
when the card expires in the next month, and it is the 15th-last day of the current month
When the account is in the negative
Can a member changed their PIN number via phone or in online banking?
NO
Name one of the 2 common reasons why a member's direct deposit payroll may be returned?
They have the incorrect account number
The direct deposit was coded as a checking transaction and they only have a savings.
What is the maximum limit for the cash recycler (TCR machine)?
$50,000
Can expedited cards be mailed to a PO BOX?
No
How long does it take to get an expedited debit card?
2 days if before 2PM
adjusted delivery time for holidays
How long does an address have to be on file for before we can send a PIN number through the mail?
What does ACH stand for?
Automated Clearing House
How often should teller drawers have a surprise audit?
All cash drawers at the branch must have at least one documented surprise audit each month
What are the 2 types of ways a member can apply for a DCU credit card?
Online
In Branch
Who handles a member dispute with DCU ATM/ITM?
Retail Ops
When making a travel notification on an account for someone traveling outside of the USA, what list should we check first?
Blocked countries list