ACH Unauthorized Returns
What are the two types of unauthorized ACH transactions
ACH withdrawals and ACH deposits
What are the three scenarios where you would use an ACHORIG form?
To add an ACH, to cancel an ACH, or to change an ACH
Out of EFTs, ACHs, and auto transfers, which ones require an STS ticket?
EFTs and ACHs, auto transfers can be set up in Episys
Who do you send a stop pay form to?
Payment Operations
What is the first questions you should ask a member before filling out an ACH return?
“Did you authorize the transaction?"
How long does it take for an EFT change to be processed?
3 days
In what for can signatures be accepted?
Signatures in ink, signature pad and DocuSign are all accepted.
How much is the Stop Payment fee?
$33
Where do you find if you need if you need to use a CCD or CTX code?
The transaction history
$10
What are the four different types of auto transfers?
Maturity, Dividend and Loan Payments
Why does the Stop Payment screen look so weird?
No idea
How long does an ACH/EFT change need to occur before a payments due date?
3 days
What can the EFT payroll group tell you?
The day of the week and the share it is going to
How long does a member have to initiate an ACH return?
Transactions posted more than 60 days ago will not be returned
What happens if an ACH comes back as NSF?
The member will be responsible for making the payment that came back NSF-either by mailing a check or paying in person at a SPIRE branch or Shared Branching location.
How long does a business have to return an ACH with the CCD and CTX codes?
3 business days
When do ACH transactions post?
All ACH warehouse credits will post with the Goodnight process at 2:00 am. The next ACH posting for both credits and debits will be roughly 5:30 am, and the last posting for ACH credits and debits is roughly 4:00 pm
When should you ask Will for more info on the topic?
You probably should not
Can you do a stop payment if the amount of the ACH has changed?
No. We can only stop payment on an ACH request for a specific merchant for an exact dollar amount.