Current
If an account only has late fees would LMS show as current?
Yes
How long does a customer have to call to make adjustments to cu plans?
2 Business days
Do we do pay to delete off credit files?
No, we just update them.
What is a Acima?
We are a rent to own leasing company
If it's 5:06 PM how long should you wait for a spanish speaker until you just drop it in the span queue?
2 minutes
What floor is CS?
4th floor
What floor is collections?
3rd floor
Can we do ODR's on charged off accounts?
Yes
How do we verify unverified customer?
Phone number, name, last four of ssn, and email
A merchant calls in, who do we transfer to?
Merchant success
What is customer service phone number?
(801)-297-1982
If an account is past due and they call in and make the payment the same day what are you getting credit for?
Only late fees
What can we offer if a customer is 10 days charged off?
90-60-30 days! We can now offer any of them
What is ppm?
Primary Payment method
If a merchant/retailer calls for information about working with Acima. Who do we transfer to?
Inside Sales
Where are the two places we can find the DLR (Daily Lease Rate)?
Lease agreement and under Lease Overview
If a customer is showing PD on a current account on their credit file. What do they do?
Dispute with Experian
How many delinquency do we usually start to charge off accounts?
120 days deliquency
What is our P.O BOX number?
P.O. Box 1667 Draper, UT 84020
A cs agent transfer to you and says that they requested a sup on a current account. Why is that?
Because they had a cu plan set up and it ran last payment today.
A custs wants to get on a 90 day plan and the account is showing current, but it isn't letting you on the 90 day plan. What might be the reason?
There are late fees on the account that need to be taken care of.
What are banned terms? (Name one)
90 days same as cash, application fee, buyout fee, down payment, due date, finance-financed-financing, interest, loan, no credit check
Can charge offs do a reqpickup?
Yes they can, but resolutions decides if they take it or not
What is a form of payment method that we can NOT use?
Chase Liquid
Wayfair account: Hasn't received merchandise. Who do we transfer to?
You don't transfer to anybody. You refer them back to Wayfair.