Applications
Accounts & Permissions
iCloud
Symptoms & Fixes
Troubleshooting Practice
100
This a computer program that gives users the tools to accomplish specific tasks. The term arises from the fact that the software 'applies' the computer's processing power to a specific task for the user.
What is an app (application)?
100
What are the five standard user accounts within OS X Mountain Lion?
- Administrator - Standard - Managed - Sharing - Group
100
This feature is built into OS X Mountain Lion. It stores your music, photos, apps, contacts, calendars, and other content. It lets you access your content from whatever devices you’re on.
What is iCloud?
100
Symptom: A user clicks an app in the Dock; it bounces once or twice and stops. It doesn't launch. What is the first step ACMT technician should take?
After reinstalling OS X Mountain Lion or reinstalling/installing a new app, run Software Update. Updates for some third party apps may need to be downloaded from the manufacturer's website.
100
A customer is reporting problems with her photo editing app. She has owned her Mac for three months. Everything has worked fine until this morning. Now, when she opens the app, color palettes, favorite filters and brushes are missing. Why is her photo editing app behaving this way?
The customer's Mac was probably affected by the power outage. An improper shutdown can create unusable files. In this case the preference, or property (PList) files were probably corrupted.
200
True or False?: Apps designed for PowerPC-based Mac computers are supported by OS X Lion 10.7 or later.
False; Apps designed for PowerPC-based Mac computers are no longer supported (OS X Lion 10.7 or later). The prohibitory sign indicates that it is a PowerPC app.
200
True or False?: When FileVault is enabled, the Guest account login feature is disabled.
True; If you want others to be able to temporarily use your Mac, enable the guest account. A guest user can log in without entering a password. Guest users can’t make changes to other user accounts or change computer settings, and they can’t log in remotely. Parental controls can be used to manage a guest account. When guest user logs out, the guest account's home folder is deleted.
200
There are 9 distinct features using iCloud Services. Please name at least 5.
1.) iTunes purchases 2.) Photo Stream 3.) Documents in the Cloud 4.) Apps and Books 5.) Backup 6.) Contacts, Calendar, Mail 7.) Find My (iPhone, iPad, iPod touch, or Mac) 8.) Find My Friends 9.) Back to My Mac
200
Symptom: User can't login. Can't remember password. The Mac has multiple user accounts. What is the resolution.
Login with an administrator account. Select the user account, click Reset Password.
200
A customer brings in her Mac. She says her some of her applications are loading. In addition, some of the other applications are acting strange. What procedures should you follow?
1.) Software Update 2.) Open Disk Utility, Select disk containing applications, Click "First Aid" and click "Repair Disk Permissions" 3.) Restart computer 4.) If unsuccessful, reinstall application
300
This new feature on OS X Mountain Lion allows for users to download apps safely, protecting them from inadvertently installing malicious software.
What is Gatekeeper?
300
This is an account that gives the same privileges to two or more users.
What is a Group Account?
300
This is the email address you use as a login for just about everything you do with Apple, including: Using iCloud to store your content Buying songs from the iTunes Store Downloading apps from the App Store
What is an Apple ID?
300
Ralph logged into an iMac with OS X 10.8 Mountain Lion, at a local cyber cafe, using a guest account. He typed up his resume for a job interview he has later on in the day. He saved his resume, logged out of the account to get some coffee, and went back to the iMac and logged back in. He noticed his resume was no longer there. What seems to be the issue?
When guest user logs out, the guest account's home folder is deleted.
300
Pete took vacation photos on her iPhone. He would like to view the photos on his iMac. He has enabled Photo Stream, but the vacation photos don't appear. The iMac is connected to the Internet. You verified that both the iMac and iPhone have Photo Stream enabled. What is causing the issue?
Pete is probably using two different Apple IDs. One for his Store purchases and another for iCloud. Be sure that the same Apple ID is being used on each device.
400
What is the difference between a "Software Update" vs. "Software Upgrade?"
- A software upgrade means a major, standalone version of a software product. - A software update updates a major version of software, but does not upgrade it to the next major version - Software updates are usually downloadable free of charge; a software upgrade usually is not
400
This password lets you automatically authenticate applications and service stored in this folder. When a user account is created, the password is set to match the login password for the account.
What is Keychain password?
400
True or False?: A user can merge two or more Apple IDs into a single one.
False; You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match).
400
App opens briefly, but crashes or is unresponsive ("hangs") Symptom: App appears to launch and appears briefly. It then disappears, unexpectedly quits or is unresponsive. What is the resolution?
Reinstall the app. Run Software Update. It will update the operating system (and Apple apps). For third party apps, download updates from the manufacturer's website and install.
400
A user claims that the their application freezes upon launch. There are several solutions to resolving this issue. Please name 4 solutions.
Force quit the app (Command + Option + Esc) Try opening another document Restart Mac Uninstall any app plug-ins or enhancements from other manufacturer's Check for updates via Software Update Restart Mac in Safe Mode Use Apple Hardware Test
500
True or False?: A user may uninstall an application installed from the Mac App Store via Launchpad.
True; An application installed via Mac App Store may be uninstalled through Launchpad by holding down an app's icon in Launchpad (or hold down the option key) until all icons begin to shake.
500
Mac OS X Mountain Lion supports these two kinds of file and folder permissions.
What are Standard Portable Operating System Interface (POSIX) permissions & Access Control Lists (ACLs)?
500
True or False?: I can add content purchased with multiple Apple IDs to one iOS device.
True; First, you need to copy all of your purchased content so it is on the same computer (Mac or PC) with iTunes. Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch.
500
User's folder is not seen within the Finder window on OS X Mountain Lion. What seems to be the issue?
The user's Library folder is deliberately hidden in OS X Mountain Lion to protect against accidental tampering. Go to the User's Home Folder. Hold down the Option key. Go to: Finder > Go Menu > Library.
500
Sheila has recently purchased an iPad Mini (Wifi Only). She already has an iMac, iPhone, and iPod Touch. She used the Notes application during her class on her iMac and wants to access them on her iPad Mini. The Notes have not synced over to her iPad Mini. What is the resolution?
1.) Check iCloud settings to see if Notes has been checked off to be synced. 2.) Make sure Sheila is connected to wifi on her iPad Mini and signed it to her iCloud account.
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