Scheduling
Policies & Protocols
Trial Count
Clinic Etiquette
Engagement & Teamwork
100

The contact information to use when calling out 

clevelandCA@acornhealth.com; CC Amber & BCBA

100

When calling out on the same day, you must call out by this time. 

7:00am

100

Total number of learning opportunities in a session.

Trial Count

100

This is what you should do if there's a spill (of any kind) in the clinic.

Clean it up.

Ask for help if unable to clean it up. 

100

You may not use your phone for this during session time.

Social media; personal use

200

The channel to use when you're running late

Scheduling updates channel 

200

This is how many days in advance you should request planned PTO

2 weeks

200

Immediately after you complete a trial, this is the next step. 

Collect data on trial. Reinforce. 

200

You should arrive at this time to ensure you are ready to start your session on time.

5-10 minutes before session

200

If another RBT is working with your client after you, you should do this before leaving.

Communicate important updates

300
True or False: Staff need to confirm their schedule sent to them in Teams and CR matches.

True

300

This type of attire is expected in the clinic.

Casual. Appropriate sayings on shirts. Appropriate length of shorts. Backs on shoes/no sandals. No tank tops. Etc.

300

ElMo SBT trials should be run this amount when in HRE.

Every minute

300

This is what you should do with your therapy area after each session.

Clean/sanitize

300

Engagement means maintaining this with your client during sessions.

Attention and participation

400

The time to communicate client has not arrived or been picked up

5-7 minutes

400

Session notes are converted by this time. 

Within 24 hours of completed session

400

Minimum trial count goal, on average, for a 3 hour session

120

400

You should restock these supplies if you use the last of them.

Toilet paper, paper towels, Lysol wipes, baby wipes, etc. 

400

Phrase used when you or coworker are overwhelmed in an escalation.

"You/I need to take a phone call." 

500

The day staff typically receive their schedule via Adi on Teams

Wednesdays

500

The location where staff gather during a fire drill.

Parking lot by dumpster (in back)

500

Our current staff average of trial count per 3 hour session

89

500

What not to do with full, stinky trash bags. 

Keep them by lobby door (inside or outside) 

500

Definition of green code. 

Send a teams message or wait until supervision to ask a non-urgent question. No one's safety is at risk. No emergency. 

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