Member Benefits
ERS
Stats
Quality
Random
100
How much would a Plus membership renewal for 3 people cost?
What is : $195
100
When does a new membership (created from a lapsed account) go into effect?
What is Immediately (if less than a year)
100
What is the current Membership sales goal percentage for ACP?
What is 13%
100
What is the current Accuracy score goal for ACP?
What is 90%
100
Why did Steve originally move to Oklahoma
What is Father was in military.
200
What amount is covered for RV towing under the Premier level of membership?
What is $300
200
How can a member apply for Roadside Service Reimbursement?
What is Through the website, www.csaa.com or www.calstate.aaa.com
200
What is the current Leads Sales goal percentage for ACP?
What is 4%
200
__________ Phrases are required to lead the member to a sale
What is Transitional
200
What is the website for AAA Employee 401k benefits?
What is www.vanguard.com
300
How many miles can an RV be towed under the Plus/RV level of membership?
What is 100 miles
300
What do we use to send information about issues with ERS transfers etc
What is Feedback Tracker
300
What is the current AHT goal for ACP
What is 5 minutes
300
Building ___________ is considered making a connection with the member.
What is Rapport
300
What 2 types of locksmith reimbursement are available under the Premier level?
What is Auto & home
400
What amount is covered for Travel Accident Insurance under the Premier level of membership?
What is $300,000
400
What is the email address to submit an ERS Driver compliment?
What is ERS.driver.compliments@goAAA.com
400
What is the current Conformance percentage goal for ACP?
What is 98%
400
What 2 things should always be asked for on every call besides a sale?
What is EFT sign-up and a lead.
400
What is Steve’s favorite basketball beam
What is THUNDER
500
What amount is covered for Road Trip Interruption under the Plus/RV level of membership?
What is $700
500
What is the website address servicers need to visit in order to become a AAA Approved Servicer?
What is www.aaa.biz
500
What is the current Adherence percentage goal for ACP?
What is 96%
500
What are the 4 steps for the new ACP Sales Call Flow?
What is Interview, Recommend Solutions, Ask for the Sale, and Overcome the Objection.
500
If a member has an auto policy in both southern CA and Northern CA, do they have to have a membership in each club also?
What is : Yes
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