Applications
What system do you use to pull up an application fall out?
Almanac
When does interest post on a CD Account?
On the anniversary date of the original deposit
How many withdrawals can the customer make each month?
6
How many checks come in one order? Is there a charge?
150 checks/ no fee
How can an applicant fund their account?
Check
ACH
Wire
What pieces of information do you need to verify with a customer before disclosing that there is an application?
Name, DOB, Social Security Number and MMN
How many deposits can a customer make into their CD upon opening it?
ONE deposit only
What is the fee for excessive withdrawal?
$15 per transaction
How can customers get their debit card cashback bonus redeemed?
Transfer to a credit card
Post directly into their cashback debit account
How many days do you have to fund an account before closure?
45 days
If an application falls into Experian, what do you do?
Run Innovis, and if they fail Innovis, then run Accurint
What happens if the customer does not call in to renew/close the CD?
It will Auto renew for the same term with the current balance
How many times can the account holder go over the 6 limit withdrawal within a rolling 12 month period before the account is subjected to closure?
3
How many cashback debit accounts can one person have?
1
What accounts can be open in the name of a trust?
CD and MMA
What do you do if an application falls into a tray that says “system error” next to it in ALMANAC?
Ignore it, proceed based off the tray the application fell into
When can you make changes to a CD without penalty?
Only during the grace period (maturity date + 9 days = 10 days all together)
What is the minimum balance requirement for a MMA (not under AAA or AAII)?
$2,500.00
If the customer transfers funds from their cashback debit account to their OSA , when will the funds be available?
Immediately
How do you remove a joint owner from an account?
Close the joint account
Open account under just desired primaries name
What is the process for de-dupe?
Verify information in Atlas/existing profile and application/Finacle.
Figure out what information does not match
Update the profile information (transfer to servicing) and new application is needed
What is the difference between capitalizing and disbursing interest?
Capitalize = interest post directly to CD
Disbursement = interest transfers into an internal account with Discover Bank
What is the maximum deposit for an ACH transfer at the time of the application via phone?
$5,000
Can the customer open a Trust under a cashback debit account?
no
What account types can be opened as a custodial account?
CD, MMA and OSA