Rebuttals & Objections
Do not have time for the estimator...
We could set an appointment up that best fits your schedule for us to stop by. What's the best time of day for our scheduling department to call?
Where are you calling from?
Depending on where we are calling, you will know the locations of our local offices.
How much is your Roof per square foot?
That is a great question for the estimator. He will be able to go over that with you.
Are you licensed?
Yes, we are licensed, bonded and insured.
The estimator can provide you with financing information.
You can send me your information
A. Can you pull up our website on your computer.
B. Ok, what is your email address? (Only if there is a leak)
Do not want anyone on my roof.
We understand your need to protect your investment. However, our representative is an experienced professional, who will not damage your roof. We also carry $5,000,000 in liability insurance to ensure the safety of both parties.
What kind of system do we have?
We have a one-piece roofing system that has no seams. We custom build the roof with a cold applied asphalt-based mastic.
Do you have insurance? How much insurance coverage?
We have full coverage up to $5,000,000 MM.
Want to do business with someone local...
We value your interest in local businesses; however, we have a unique system to stop your leaks and save you money.
The tenant does not want you to contact the building owner...
We need to talk with the building owner due to insurance & liability reasons, not only to protect them, but our company also.
How did you get my number?
Public Records.
How long has ACR been in business?
ACR has been in business since 1984. The family has had ownership since 1920.
Can you put a Metal roof on?
The estimator will determine if this is possible.
Does not want to confirm address
I just don't want others to call you when you don't need called.
I am not the decision maker...
I can understand that. Could I speak with the person who makes the roofing decisions?
Cost too much since you are a bigger company...
We are competitively priced since we produce our own product.
Can you give me some references?
The estimator has references with him. He can show you when he comes out.
When will I get a call from a consultant?
Our scheduling department will call within the next couple of days to get an estimator out.
Do you work with insurance companies?
With your approval, we can use our 40 years of experience to help you maximize your claim.
Why does your area code not match your office address?
That’s our local number that routes into our main office for your convenience
I have enough quotes...
I can understand how you feel, but we have a unique seamless roofing system that can save you thousands of dollars.
I am responsible for the roof, why do you need to talk with the owner?
For liability reasons, the owner needs to give us permission to get on the roof.
Do not have any money...
That is understandable with the economy how it is. When the estimator gets there, they do have several options that are very cost effective for you.
Already have a roofer
We value your relationship with your roofer; however we would like to show you our unique roofing system, from our award-winning company.