Random
If a patient states a red flag word of severe diarrhea (standard script red flag word) at CMH, what is the first step in the work-flow?
Contact the red flag word backline
What is the hardest bone in the human body?
Femur
If a patient calls at 4:30pm PST and they are calling in regards to a surgery the following day, per standard script, which line do we call?
We will cold transfer to appropriate after hours line.
If a patient is calling CWH for an annual physical, what goes into the appointment notes?
Date of last physical and any additional concerns they want to discuss with provider.
What was Michael Jackson's biggest hit song?
#1 was Billie Jean
If a mother who just gave birth on 10/14 is calling to create a chart for their baby but don't have a name yet, what do we enter in the first name field in Epic?
BB or BG (baby boy or baby girl)
Which practice requires the orders to be clinically reviewed before we schedule any appointments?
ACC Rusk 38th St - The orders must state passable for PT or General for OT.
What is a group of owls called?
A parliament
If a patients husband calls into OBGYN 53rd St and wants to confirm an appointment his wife has, what do we do?
Do not confirm. Route to backline for further assistance. When in relation to OBGYN, Adolescent Medicine, Genetic/Genetics testing, Alcohol/Drug treatment and confidential HIV related information we will follow those steps.
If a patient calls into concussion line and they state they were injured while doing yoga, is this a sports or non-sports injury?
Sports
What is the tallest mountain on earth?
Mauna Kea and Mauna Loa in Hawaii, they are twin volcanoes. By rising to 13,800 feet above the pacific and extending down to 19.700 feet to the ocean floor, they are taller than Mount Everest by a mile!!
If a patient calls in and they provide an international address and they answer yes to all required questions in standard script, what is our next step?
We will click "edit patient type" under patient demographics in Epic and mark as "International Patient". Do not schedule. Send an in-basket to the appropriate pool and explain they are an international patient.
If a patient calls into ACC Rusk 38th St and their PT order has these notes on it "ACC Case Management" What do we do?
We will advise patient to please fax or email the order to 212-263-0113/RUSKACCINTAKE@nyumc.org and someone will call them back to schedule and we will send an in-basket to the practice and advise their order has case management notes and to assist.
What do comets from space smell like?
Rotten eggs, urine, burning matches and almonds! Traces of hydrogen sulphide, ammonia, sulphur dioxide and hydrogen cyanide are all found in the makeup of a comet.
If a patient calls in to schedule a physical, they reside in Puerto Rico, are they considered an international patient?
No. We will follow standard scheduling work-flow.