Fundamentals
What are the 3 components to a successful greeting?
1. Company Name
2. CSR Name
3. How can I make your day
The ask consist of delivering a ________ & provide __________.
Prompt and Parameters
"Oh my goodness!" "i'm sorry to hear that!" are example of?
Empathy
Tone consist of?
Staying Positive
Staying Alert
Be Genuine
What 2 memberships do we offer?
GAMP & PAMP
What is the key function for CSR greeting?
What fundamental seals the deal on their confidence in your service?
Conclusion
The key function of Empathy is to respond emotionally to their issue and _____________________________________.
Validate their need or concern
Background Checked Technicians is an example of?
Value
Our drain line guarantee is valued at?
$199
What is customer info?
1. Name
2. Phone Number
"Thank you for giving us the opportunity to service your home" is an example of?
Gratitude
"you've called the right company!" is an example of?
Assurance
51 year sin business is an example of ?
Company Value
What warranty do our GAMP get?
2 years
What is the key function of customer info?
They need a company they can trust. Start building that rapport right away.
Customer Service begins and ends with?
Gratitude
Assurance
Bonus Points! no question
400 Bonus Points
What warranty do our PAMP get?
2 years
___________ is the call to action.
The ASK
___________ passes the baton to our technicians?
Conclusion
Using all vital 10 to build an experience that best represents your service is an example of?
Strategy
_______ Shows the caller you are there to help, no matter their circumstance or attitude.
Tone
The Specialty deductible for our GAMP members is?
$0, No offered