Ch. 1 & 2
What is communication?
Communication is a process through which we exchange messages with others
What are feelings?
"small emotions" felt for a short amount of time
What is culture?
an established set of beliefs, attitudes, values, or practiced shared by a group of people
How many steps are involved in the process of listening?
define verbal communication
the exchange of spoken or written language with others during interactions
What is self-disclosure?
self-disclosure: revealing private information about the self to others
What is perception?
perception: process of selecting, organizing, and interpreting information from our senses
define gender-identity
a deeply felt awareness or inner sense of being
Devices that aid memory are called . . .
mnemonics
How is language symbolic?
words are symbols that we use to communicate
What are the 3 types of communication?
linear, interactive, transactional
What is salience?
the degree to which something is noticeable or significant
What is the difference between high-context and low-context cultures?
high- context: belief that others share same beliefs/understandings (vague language)
low-context: belief that others do not share same beliefs/understandings (descriptive language)
define listening style
habitual pattern of listening behaviors
_____ is flexible, cultural, and has the ability to evolve.
language
What are the six parts of interactive communication?
interactive communication: sender, receiver, fields of experience, noise, a message, and feedback
define reappraisal
actively changing the way you think about situations so their emotional impact is changed
What are three sources from which we learn gender?
family, school, mass media
What is pseudo-listening?
acting as if you are listening to others when you really aren't
What constitutes an easily understood message?
What is the social penetration theory?
Social penetration theory: revealing the self to others involves penetrating layers (peripheral, intermediate, and central)
What is uncertainty reduction theory?
our primary compulsion within first interactions to reduce uncertainty about others
What is co-cultural communication theory?
the idea that people who have more power within a society determine the dominant culture
What are the five steps to listening?
receiving, attending, understanding, responding, recalling
define communication apprehension
fear or anxiety associated with interaction