Realm
CustomerService
Financials
WOW
Miscellaneous
100
The area we must access in order to add a new fund.
What is the ledger setup under segments.
100
This skill in customer service is not only hearing what the customer is saying but also understanding what they are saying.
What is listening
100
In This Exact location you will be able to assign what amounts an item can be approved for. For example I only wont to be able to approve bob for Items bought less than $600
What is PO/Define Lists/ Buyers/ Buyer name/ Auto Approve POs less than/ Equal to
100
Controlling a situation by making things happen or by preparing for possible future problems, needs, or changes.
What is being Proactive
100
On the ess.acspayroll.com website on the employees record clicking on the gear in the top left hand corner will allow you to assign this
What is admin rights
200
Reports the beginning and ending balance in each account for the time period specified.
What is the Trial Balance Worksheet
200
The first step in exceeding your customer’s expectations is to know these
What are expecations
200
This option allows you to send statements to two different parents and allows you to determine what fees the parent will have to pay.
What is the assign payer option.
200
The time where all the customer service reps are celebrated, fed, and are allowed to dress up and compete for their team.
What is Customer Service Week
200
These are all products that time clock plus can use
What are Small Business Edition 4.2, Professional Edition 6.0, Web Edition 3.0, OnDemand, Mobile
300
Once the beginning balances have been entered and locked, how would we add the beginning balance for a new account?
What is enter a journal entry for new accounts that need balances.
300
Projecting an enthusiastic, natural, and attentive tone while on the phone can help a customer feel comfortable during a conversation
What is a positive tone
300
The system automatically assigns a number to my Fixed Assets, but I want to include alphabetic characters in my code. How can I change this?
What is Turn off Auto Assign Next Number in Fixed Assets Settings
300
The ability to understand and share the feelings of another.
What is Empathy
300
This company has been recently bought out by ACST and will be transitioning to realm in the future.
What is Helpmate Technology Solutions
400
The place in realm where we are unable to see open transactions.
What is the Bank Reconciliation
400
Doing more than a customer expects
What is taking the extra step or going above and beyond
400
Where can I print a report showing buyer limits?
What is in Purchase Order Define Lists
400
The known phase that is frowned upon in the Wow philosophy.
What is "No Problem"
400
This number represents the number of expected or projected realm sales that will occur within the year.
What is 2300
500
Reports all transaction activity including projects and comments for each account.
What is the General Ledger Detail Report
500
When dealing with angry or upset customers doing this will help you to not yell at or get angry at a rude or angry customer
What is remaining calm
500
These two ports are built into the CDC Barcode scanner and are ideal for inventory control, document tracking, shop floor management, asset tracking, warehousing, and distribution operations.
What are the RS-232 and IrDA ports
500
The reason ACS Technologies continues to receive industry recognition.
What is its outstanding dedication to and relationship with its clients.
500
The ACST Mission Statement
What is "ACS Technologies' mission to help churches, and other faith-based organizations fulfill their missions by providing an unequaled array of technology solution, backed by superior services and support"
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