May the "Force" be with you
gives you information about the case including the case owner, case number, the date and time the case was submitted, what status the case is in, the subject of the case, and description of the customer’s question.
What is Case Details
the first computer-based longitudinal assessment system for college and career readiness that connects student progress from elementary grades through high school.
What is ACT Aspire.
TDC
What is Test date change.
Note: the deadline for changing or removing score recipients is the Thursday following the scheduled test date at 12 noon Central time. After the deadline, there is a $13.00 fee to order additional score reports.
What is Making Changes to 4 Free College Report Recipient
ACT with writing
What is 68$
This type of escalation is created to merge& change accounts.
What is B2C escalation.
offers 10th-graders the opportunity to practice for the ACT® test with a shortened version of the test. It provides scores on the ACT 1-36 scale, as well as a full view of students’ college and career readiness by identifying areas of strength and improvement for student success.
What is The PreACT.
TCC
What is Test Center Change.
Students who registered for the ACT test with a fee waiver are able to order up to 20 free Additional Score Reports [ASRs] for those test dates. ACT records indicate you used fee waiver(s) to register for the following test date(s):___.
What is Sending Scores Using a Fee waiver Template
22$
What is TIR( Test Information Release)
if the case has not been set to “On Hold” or “Transfer,” enter a Resolution to document what was done to resolve the issue. State if the customer needs to take an action before you can complete their inquiry. [B2C Agents need not do this part.]
What is Close Case Tab
A new suite of ACT test preparation products—from the makers of the ACT and Kaplan—including live, online instruction from expert instructors and on-demand video sessions.
What is ACT Rapid Review Suite .
ACT
What is America College Testing.
Please note there is a $32.00 fee to change
What is Before Final Deadline TCC Template
166.50$
What is International Testing-ACT With Writing -paper (Special Testing Only)
someone is calling about an existing case, log the call inside of the previous case instead of creating a new one.
What Is Log A Call Tab.
the only official book from the makers of the ACT. It contains three actual ACT retired tests and walks you through the entire test experience.
What is The Official ACT Prep Guide.
TCMS
What is Test Center Management System.
The photo is too blurry
• The background of the photo is not plain
• There are multiple people in the photo
What is Upload Rejected From Photos Template.
30$
What is a late fee.
Caller does not exist in Salesforce
What is Quick End User tab
resource to help students prepare to take the ACT® test, featuring real questions from previous tests.
What is ACT Online Prep.
Dantes
What is Defense Activity for Non- Traditional Education Services.
There is an additional $53.00 fee for this service. If the test center is unable to accommodate you, you will receive a full refund of fees 6-9 weeks after the exam.
What is No Waiting List from Standby Testing Template.
Student needs a test date change, over the phone, during late registration.
77.00$