May the "Force" be with you
It gives you information about the case including the case owner, case number, the date and time the case was submitted, what status the case is in, the subject of the case, and description of the customer’s question.
What is Case Details?
This live course is led by Kaplan teachers and delivered in a dynamic online classroom. After each session, recordings will be available to you for $399.
What is The Official ACT Live Online Course?
TDC
What is Test date change?
Age an user must be to set up a MyACT account.
What is over 13?
$56 fee to take the ACT test once examinee has missed the late registration deadline.
What is Standby fee?
This type of escalation is created to merge accounts.
What is B2C escalation?
This self-paced course uses brief videos led by a Kaplan instructor and official ACT practice questions to help you acquire the essential skills needed for success on the ACT for $99.
What is the Official ACT Self-Paced Course?
TCC
What is Test Center Change?
We can NEVER give a customer this piece of information for their MyACT account.
What is username?
$25 fee to receive questions and answers for ACT test taken in either Dec, April, or June for National Test.
What is TIR (Test Information Release)?
This is a resource that is used to find information on a particular subject for a customer.
What is a Knowledge Base article?
Provides you with six full length tests in the book and online with answers, strategies, and writing test samples and tips for $39.95+ shipping.
What is the ACT Prep Guide?
TOC
What is Test Option Change?
Where a customer clicks in their MyACT account to make a TDC, TCC, or TOC.
What is change my test button?
$41 Fee to order additional score report that was taken over 3 academic years ago.
What is archive score report fee?
Used to document each call you take.
What is a case?
Dedicated, one-on-one support from an ACT test expert for $699.
What is the Official ACT Tutoring?
ASR
Where a customer will click in their MyACT account to see results from their ACT test.
What is the Scores tab?
$35 fee for not registering during regular registration period.
What is a late fee?
Used when caller does not have an account in Salesforce to log who called.
What is Quick End User tab?
Completely free test prep.
What is ACT Free Online Tests.
TIR
What is Test Information Release?
Where a customer will click to take their interest inventory.
What is the Plans tab?
$35 fee to make a registration change to an examinees test.
What is a TDC or TCC?