ACT
Job Description
Terms/Vocab
Phone Banking
Script
100

What county does ACT focus their work in?

Tulare County

100

How many hours a week are you expected to work and from where?

20 hours, depending on project demand.

Currently working from home.

100

What does the abbreviation “RJ” stand for?

Reproductive Justice

100

What do you do if you are in the middle of your shift and you have to use the restroom but it is not your break time?

You can ALWAYS use the restroom at any time during your shift. You do not have to notify your supervisor when you are stepping away to use the restroom, just get up and go =)

100

How many questions are in the script/survey?

What are 3 - 4 questions?

200

Name one staff member at ACT for Women and Girls

Kenia, Michelle & Jocelyn

200

After how many hours are you legally supposed to take a break?

Every 2 hours

200

What does IVE stand for?


Integrated Voter Engagement


200

What should you do if someone is being rude to you?

Thank them for their time and end the call.

200

Where can you always find the original script?

At the top of our "IVE Schedule" doc. Under “Important Links”

300

Does ACT currently have an office space?

No. Staff is currently working from home, but we are still available for community needs. Via text to staff, phone call, Instagram DM or Twitter.

300

Do you acquire any sick time?

Yes!

300

What is PDI?

The software/website you are required to use to input your data while making calls.

300

Where can you find all of the important links?

At the top of your "IVE Schedule" google doc

300

Can you make a copy of the script and annotate it?

YES!! It is advised that you do this. It helps you make the script sound more like yourself.

400

Name at least one principle ACT advocates for?

Our work is guided by the principles of racial, gender,  LGBTQ+, and reproductive justice, restorative healing, liberation, equity, and movement building.

400

How much are you getting paid per hour?

$18/hr

400

What is a contact?

A contact is someone who answers your first question in the survey. 

400

Can someone else provide answers to the survey that is not the person you are calling for?

(Ex: parent, spouse, sibling, etc.)

No. Only the person who you are calling for is allowed to answer the survey. (That is why confirming who you are talking to is extremely important)

400

What do you do if someone answers the first question, but not the rest?

Save information they gave and move on to the next call.

500

For how many years has ACT been active in Tulare County?

18 years

Since 2005 

500

What are you required to do if you cannot make it to your shift for a valid reason?

You are to notify your supervisor, Kenia, as soon as possible and send an email to: Nancy and Kenia notifying that you will not be able to work your shift.

500

What does Reproductive Justice mean/stand for?

RJ is the human right to maintain personal bodily autonomy. “Your body, your choice”

500

Who should you contact if you have a question/urgent matter and Kenia is not available for any reason?

ACT's Program Manager: Michelle

500

Will there be a Spanish script provided?

YES. Those who speak Spanish, feel free to use the Spanish script when needed.

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