Problem Identification
Political, Economic, Social, Technological, Ecological/Environmental, and Legal factors
What are External factors that impact an organization?
Selecting or utilizing a person with line responsibilities for the initiative.
What is an Internal Change Agent?
Questions distributed to internal stakeholders to assess the organization and individual perspectives.
What is an Internal Survey?
Using spreadsheets to tabulate, rank, and categorize information.
What is Organizing Data?
Establishing budget, personnel and time to devote to a planned change.
What are Resource Commitments?
Problems that require Tuning or Adapting
What are Incremental/Continuous Changes?
A specialized independent paid Change Agent
What are External Consultants?
One-to one conversations related to gaining information.
What are Interviews?
Noting converging points of information and condensing or grouping them in reports.
What are Key Findings?
Developing an idealized view of the future after the change or problem is resolved.
What is a Change Vision?
Resolving problems that require Redirecting/Reorienting or Overhauling /Re-creating.
What are Discontinuous/Radical Changes?
Independent, trustworthy support, and experience as subject matter experts.
What are the benefits of External Consultants?
Reviewing information prepared by others such as market or governmental data.
What is secondary research?
Assessing the impact of remaining unchanged (not changing) and its effects on systems or the organization
What is a Risk Assessment?
Identifying key stakeholders, personnel, and or consultants that will perform the work.
What is "assigning roles and responsibilities"?
Differentiating the present organizational conditions from the desired organizational conditions.
What is a Gap analysis?
Select group or combination of internal and external resources
What is a Change Team?
Intuitive information gathered from walking around and talking to stakeholders.
What is Soft Data?
Mapping of organizational systems to understand flexibility, internal processes, systems and economics.
What is Quinn’s Competing Values Model?
Determine the permission(s) necessary to move forward with plans.
What is Change Agent Authority?
A tool to analyze fit and alignment of four fundamental elements of an organization - tasks, people, formal organization, and informal organization
What is Nadler and Tushman's Organizational Congruence Model?
Identified work or list of items that need to be completed as part of the plan.
What are Tasks?
Existing reports such as financial, profitability, cycle time, and employee absenteeism.
What is Hard Data?
Process of identifying and analyzing the driving and restricting forces impacting the organization's objectives
What is a Force Field Analysis?
Establishing methods of receiving data or reviewing metrics during the change process.
What is a Feedback Loop?