Action
True or False: You can do a lost stolen card in Action UNLESS it is a third party caller
True, you can do lot/stolen in Action, however if a TP calls in you will still need to complete it through Orion
True or False: You can see letters ONLY in Orion
True
True or False: You should be memo-ing in Orion
False, memos should be done in Action
What do you click on first in Action to view things like transactions, make a payment, etc
Click on "What would you like to do?"
True or false:
A shark is a mammal
False! They are classified as a fish
Name 3 recent enhancements to Action that have happened
Credit Line Increase, Lost Stolen, Pay by Phone, Payoff Procedure, Send Cards, Verification of Caller, Account Memo, Balance Transfer Enrollment, Adding an AU/AE/Joint CM, Acct center registration are just some of the few!
Where do you go in Orion to send an Off Cycle to the Credit Bureau?
Orion F1 page 2 at the bottom
True or False: You can MODIFY a AU in Action
False, this has not been added to Action as of today. You can Add an AU in Action and Withdraw a pending AU but not Modify or Delete in Action
How do you pull up action if it did not load for you?
Orion> Applications> Action
True or False: A hummingbird egg is the smallest egg in history
True!
What resource other than link'd can you access from Dlife to stay up to date on everything Action?
Viva Engage Action Page
What do the little A's on Orion do for you?
Help to leave a quick note
True or False: You can change the Payment Due Date in Action
How do you close Orion if it freezes on you?
CTRL>ALT>DEL and task manager and close from there
Exit out of the black box that loads with Orion
You can also right click Orion and it will give you an option to close the application
True or False:
An Ant can lift 1000 times its weight
False! It can lift 5000 times it weight
What is the goal % for Action usage per agent and as a team?
Hint: 100% utilization, 90% utilization, 85% utilization, or 75% utilization
90% or higher!
Where in Orion would you go to find details on things like: Offers, Address update history, SNN alerts, letter sent, etc
F11-History
Explain how Action helps you remain defect free
It has pop ups that say DONT say this or Verbatim Disclosure... it walks you through proper call handling
True or False:
Orion and Action should be loaded Before CRMA
False, You launch your Jabber, CRMA, then Core applications
False its a unicorn
Name the 2 Link'd articles you would use for all things Action (these are the main two that open all the others)
Action Toolkit and Action User Job Aid
Other than F1 page 2 previous accounts what can you click on to view other related account (no including bank accounts)
F1 Related button under Terms
True or False: You can do a credit line DECREASE in Action
It is internet related, you can troubleshoot, disconnect TV's and Phones etc from your internet, and or restart your router
True or False:
A monkey was the first non human to go to outer space
False! It was fruit flies!