Registration & How It Works
What are the 3 methods people can register for programs
Online
In-Person
Over the Phone
What street is the NCC located on?
Goulais Avenue
Name 2 of the program categories we offer.
Fitness & Health
Sports
Cards, Games, Hobbies, Tech
Needlecraft & Quilting
Arts & Crafts
Events & Talks
You should do this before starting any new task to make sure you’re doing it safely.
What is read the instructions or ask questions?
This is the most important thing you can do when a customer is speaking to you.
What is listen carefully?
What time does registration open online?
10:00 AM
Name one Active 55+ centre location.
BALC and NCC
Name one low-impact sport we offer.
Washer-toss
Shuffleboard
Bocce
Darts
Ping Pong
This should always be used when cleaning up spills to prevent slips and falls.
What is a wet floor sign?
When a customer is upset or angry, this is the best way to respond to help defuse the situation.
What is stay calm and listen without interrupting?
Can you register someone outside your household?
No!
What does NCC stand for?
Northern Community Centre
What document shows all of our programs and events?
Recreation Guide
If you are unsure how to safely use a piece of equipment, you should do this.
What is ask a supervisor for instructions?
If you don’t know the answer to a customer’s question, you should do this.
What is find someone who does or ask for help? And if there is no one around, take their name and phone number and tell them we will get back to them with an answer.
What time do the doors open on registration day?
9:00 AM
What does BALC stand for?
Bay Street Active Living Centre
What does PAYG mean?
Pay As You Go fee: $2.50 per visit (only applies to designated programs)
This protective item should be worn when there is a risk of exposure to germs or illness.
What is gloves (or personal protective equipment/PPE)?
This helps prevent misunderstandings when giving information or instructions.
What is speak clearly and politely?
Where can registrants find the most accurate program information like time, date, price, etc? The Recreation Guide or Their Receipt.
Their Receipt!
As much as we try, sometimes we make mistakes in the recreation guide or things change after we print them, but the receipt always has the most accurate information.
Name 2 unique features at the NCC.
Indoor Turf Fields
Walking Track
Arena
Canteen
Quilting Room
When someone wants to 'scan their card' what does that mean?
They are paying for the PAYG fee for a class. You have to be on a specific 'Pass Validation' page on Activenet and have your cursor on the correct spot.
If you witness an accident or injury, this is the first thing you should do.
What is report it immediately to a supervisor?
When dealing with an angry customer, this should never be done, as it usually makes the situation worse.
What is arguing back or taking it personally?