LISTEN UP
Which of these is NOT an example of active listening?A. Nodding, B. Asking questions, C. Interrupting, D. Maintaining eye contact
C
How many benefits of active listening were in your workbook?
5
Which is better? A. Listening to reply, B. Listening to understand
B
Giving someone your full attention and showing you understand what they are saying.
Active Listening
Listen to ________, not just to reply.
Understand
Name three body language cues that show someone is actively listening.
Eye contact, nodding, smiling, leaning forward, open posture.
Name two behaviours that show someone is NOT actively listening.
Looking at a phone, interrupting, looking away, talking over someone, changing the topic.
What does the word clarify mean?
To make something clearer or check you've understood correctly.
Checking that you have understood someone correctly.
Clarifying
Good listeners don't __________.
Interrupt
What is the difference between hearing and active listening?
Hearing is simply noticing sound, while active listening means paying attention and showing understanding.
Name two things you should do after someone finishes speaking.
Ask a question, summarise what they said, respond thoughtfully.
What is one way you can show someone you understand them without speaking?
Nodding, smiling, eye contact, open posture.
Communication without using words.
Body Language
Body language helps people know you're __________.
Listening / Interested
What are the five benefits of active listening?
True or False: Active listening means thinking about what you're going to say while the other person is talking.
False
Why is active listening important?
Give one reason.
Builds trust, Shows respect, Reduces conflict, Makes people feel valued, Improves understanding
Understanding and sharing another person's feelings.
Empathy
Active listening builds stronger __________.
Relationships
What are the three words Katie Owens uses when describing active listening?
Curiosity, Compassion and Connection.
Without looking at your workbook, list five active listening behaviours.
Eye contact, nodding, smiling, leaning forward, asking questions, open body language, waiting for the speaker to finish, reflecting what was said.
What is the most important goal of active listening?
To understand the speaker and make them feel heard.
Repeating someone's idea in your own words to make sure you understood.
Reflecting (or Paraphrasing)
People don't just want to be heard—they want to be __________.
Understood