TIMELINE OF EVENTS
At approximately 1:50 PM, the individual entered the building and immediately exhibited unusual behavior
What is making threatening statements in a public area?
When a hostage situation takes place, the immediate recommended staff response is
What is Increase distance, seek safety, and notify leadership/security.
Observe, report, and immediately notify law enforcement.
What is the role of on‑site security?
ICS role is responsible for coordinating messages to the public and press
Who is the Public Information Officer?
At approximately 1:52 PM, the individual approached the second‑floor desk and requested key information
What is the location of the nurse?
When staff witness escalating behavior, the first internal communication method is
What is InformaCast?
Active Shooter
What is Code Silver?
Typically coordinates with law enforcement to share facility information
Who is The Liaison Officer
By approximately 1:53 PM, security took this action.
What is notifying the police?
Using Emergency Exits
What is evacuation?
Protecting Staff and Patients
What is guiding staff and patients to evacuate, hide, or secure in place?
Term describes the structured conversation that occurs after the incident concludes
What is a debrief or after‑action review?
At approximately 2:00 PM, an individual arrived outside the building and began approaching staff members to request information.
What is media?
A hostage situation is identified action should staff not take
What is not negotiating?
Support Law Enforcement
What is providing building access and keys?
Staff and Patients are allowed back into the Health Center
What is All Clear?
At 3:00 PM, something signaled the conclusion of the event
What is taking the subject into custody?
Patient asking regarding staff whereabouts
What is not sharing staff information with patients?
Last known location of subject, status of staff/patients, and building layout details.
What key information to provide to police?
Information is reviewed during the debrief
What are communication effectiveness, response actions, logistics, and improvement opportunities?