3270
Knowledge Base
Visa Chargebacks
ActOne
MasterCard Chargebacks
100

The screen used when 1st pulling in an account number

What is CIS?

100

The first document searched when beginning to work a case

What is How to Read the Lost/Stolen Report.

100

In Visa to key the chargeback this location pulls up the information to process

What is the quick search?

100

Within ActOne, where do you see your work

What is My Items

100

This reason code is used for a MOTO transaction

What is 4837?

200

The screen to see if the CWB is listed

What is CWB (space) the account number?

200

The document that helps explains the different actions each tool bar provides

What is ActOne Fraud Toolbar's Overview?

200

The Adjustment Tran code for chargeback credits is always this

What is 256?

200
Debit and Credit adjustment needs to be done how
What is separately to the new and fraud account?


200
Alpha Code for 1st time chargeback credits

What is GB?

300

The field within the transaction detail that alerts if the Mastercard transaction is UCAF?

What is the ELCT COMMR?

300
This allows you to receive updates on items within the Knowledge Base

What is to Subscribe?

300
The level where the chargeback can be keyed

What is the Transaction Level?

300

The external status code be needs to be changed when on an SSR number?

What is Only after the Generate SSR button is selected?

300

The amount of times the EBF needs to be saved

What is 2?

400

The 3 digit search code that allows you to view the transaction details of the fraud charges

What is CDE?

400

This document explains transactions over $1000.00

What is ActOne Approvals for Transactions Over $1000.00

400

After keying the chargeback in VISA what needs to be done in ActOne

What is keying the chargeback credit?

400

When can the loss type be changed

What is before adding the transactions?

400

EBF documents in ActOne can be deleted when

What is never?

500

The screen that starts the change of the external status code on an SSR account

What is the PI1?

500

This document allows assistance on how to update the CWB

What is ActOne Fraud - How to update the Combined Warning Bulletin (CWB)?

500

In the Edit Case, the Case Disposition changes to this once the chargeback is keyed

What is Chargeback Accepted?

500

Enrichment to the Association will allow this

What is chargebacks able to be keyed the same day?

500

After adding the CWB into 3270 what is the next step in ActOne

What is Send CHGBK?

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