Schedule
What is the 3 column scheduling guideline for Doctors?
Rock Sand Yes
What is your Doctors Expectation of when a Wellness scan should be done on a patient?
Doctor(s)?
Where should Treatment plans be presented?
In the Tx rooms
What is the name of the System that makes the greatest impact on the Patient Experience?
13 Dots
What does DISC stand for?
Dominance
Influence
Steadiness
Conscientious
What is considered a Rock Procedure?
Any procedure valued at $500 or above
What is Doctors TPP for x-rays on an Emergency Patient?
Doctor(s)?
When do we expect payment from our patients?
On the Day of Service
What is the 2x2x2 system?
System of Patient follow to unscheduled TX.
2 day call
2 week call
2 month call
What is wrong with the following statement? "Did you want to get scheduled or did you want to give us a call?
When scheduling a patient back and giving 2 options we do not want to give an option to leave without scheduling. Any options should all be geared towards making an appt. (Ex. Morning or Afternoon)
What is Considered a Sand/Mud Column?
What Type of Exam is most likely to result in building Doctors Rock Column?
Comp Exam
As a clinician, what are 3-4 things you can do that can help expedite payments from the insurance company?
Digital photos
Initial or Replacement
Dx in Clinical Notes (Thorough)
Good quality Xrays
Fill in the blank... All Patients should leave with _______ Appointments.
2 (Doctor and Hygiene)
What does PCSB stand for and when should this tool be used?
Problem, Consequence, Solution, Benefit
Any time we are educating patients on Treatment needs.
What is your Doctors Daily Schedule Goals?
Doctors???
In the 13 Dots, what are the 4 types of Patient Handoffs/Transfers and why are these so important when it comes to case acceptance?
BA to Clinical
Clinical to Dr
Dr to Clinical
Clinical to BA
How much do we need to collect JUST to cover our bills?
What is the Appropriate Response to Patient No shows and cancellations? (SRS)
Whose in your chair that needs TX/Hy
Whose in the waiting room
Call the next patient to come in now
Move patients up in the schedule (ASAP list)
Enter DPS blocks
Lab Cases
Call Lists
Employees
What are hand puppets and when would you use them? Give an example to the group?
Hand Puppets are a way to show an example of a patients bite.
Ex.'s- Deep bite, Open bite, crowding, spacing
What is our Confirmation Policy?
2 Week SR message
3 day SR Message
2 day call
1 day call (move unconfirmed to Dr/Hy Column)
In your current State, How much does your office need to produce per Month to be above 16% in profitability?
$180,000
What are the 10 Steps to a perfect Case presentation?
1. Develop Rapport
2. Patient Confirmation
3. Share Excitement
4. Detail or bottom line
5. Give Fee with Confidence
6. Repeat back response (Clarifying question)
7. Whole amount or Budget
8. Ask for Payment amount
9. Utilize Payment amount
10. Close it Today
What are the 13 Dots?
Service SWOT
DISC
2 on 1
Smile SWOT
DBM/ET
2 on 1
Dr Tx Present
Dr Close
2 on 1
2 on 1
10 Step Financials
Firm Financials
Deliver TX
Name at least 3 "limiting terms" that people commonly use when explaining Tx and why do we NOT want to use these types of terms when communicating with patients?
Little
Small
Kind of
Just