"Service"
A commitment between a provider and a client that ensures quality and measures performance levels that would be maintained from the customer's point of view
Service Level Agreement
A systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies
Change Management
This broad group of devices show information processed by a computer
Output Devices
This topology is set up where every node in a network is interconnected using a separate physical link to one another
Mesh Topology
A container within an Active Directory domain that can hold users, groups, and computers
Organizational Unit
This outlines the tiers of IT support that a business might use
Service Level Support
Dan from marketing needs help increasing his storage for his C: drive. What Windows software do you use to accomplish this?
Disk Management
A sudden and momentary flow of electric current between two electrically charged objects caused by contact
Electrostatic Discharge
This provides real-time protection against unauthorized connections and can control outbound and inbound traffic for a network
Firewall
A collection of settings that can be applied to a group of users or computers
Group Policy Object
The group or discipline of designing, delivering, and managing IT services to meet the needs of an organization
IT Service Management
A formalized process for logging unplanned reductions in the quality of a service
Incident Management
DAILY DOUBLE !!!
Power On Self Test
A set of rules computers use to send and receive files and webpages over the internet
HTTP
This network device authenticates users, stores user account information and enforces security policy for a Windows domain.
Domain Controller
A client–server application that allows you to use a server on your intranet as a centralized point for distributing Windows updates
Windows Server Update Service
The group or principle of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in a n effective and user-friendly manner
Service Request Management
An employee working at Microsoft HQ recently got a new desktop computer and noticed that his computer's power supply voltage switch is set to a different voltage than normal, what should his PSU's voltage switch be set to?
115 V
DAILY DOUBLE !!!
ipconfig /all
This specific application deploys and manages containers on a container host
Docker
An operating model for the creation, delivery and ongoing improvement of services that outlines the key activities required to create value
The principle or group centered around the deployment of new and changed services and features to the organization
Release Management
This CPU socket type is only compatible with Intel CPUs
*BONUS 100*
Land Grid Array
This node types allows a device to communicate to many devices in a network
Multicast and Broadcast
The network file sharing protocol that Microsoft Windows uses
Server Message Block