Time to Adapt!
What is Adapt?
(Associate Development And Performance Tool) is the system/tool used to review performance and formal feedbacks.
What is the order of feedback progression for write ups leading up to a term?
•Verbal Coach (Verbal)
•Documented Coach (Doc Coach)
•First Written Warning (1WW)
•Second Written Warning (2WW)
•Final Written Warning (FWW)
•Termination (Term)
What is the Review period for SPPR/SQPR?
5am Wednesday to 5am Wednesday
What are 4 Reasons we would except feedback?
- Accommodation was not followed properly
- Not enough time in pass
- Process barriers that are not coded
- Feedback expired (SLA 14 days)
What are the 3 Adapt-Generated Feedback's?
•Productivity (SPPR)
•Quality (SQPR)
•Attendance
How many Written warnings can a AA get a year before a term?
When is an associate eligible for Corrective Feedback?
Who Determines what feedback gets exempted?
Ultimately, Senior Operations Managers and PXT will determine if the policy is being applied fairly and consistently and approve or deny exemption requests.
What are the 3 Manually-Generated Feedback’s?
•Job Performance
•Behavioral
•Safety
When is a Retrain required? and Can an AA refuse a retrain?
Every 2nd Written Warning requires a retrain!
Retrains may not be refused and NO Final Written Warning can be approved unless a sufficient Retrain has been complete.
What is a Rate Guardrails and DPMO Guardrails?
•ADAPT uses a Guardrail Rate and DPMO to create a minimum expectation
•If every Associate met Guardrail Rate/DPMO, no coaching feedbacks would be given
•The top 10% in each Productivity and Quality would receive positive feedback
•If every Associate failed to meet Guardrail Rate/DPMO, still only the bottom 5% Productivity and bottom 5% Quality will have feedbacks generate
•Guardrail Rates are re-struck once a week
When does HR need to sit in while Feedback is being Delivered?
Manager must partner with PXT when delivering Final Written Warning and Termination.