Super Sheet
Where can I upload a PDF in my Docs project?
What is Files?
Name one 3D file type that is supported by ACC Docs.
What is: .dwg, .ifc, .nwd, .rvt
What are the two things every customer can view in their Autodesk account?
What is Products assigned and personal information
What would we use to verify if a user has an active subscription?
What is hard hat?
Who can see how many licenses a team has?
What is contract manager
If a user wants to send a file to another project, how would they do so?
What is Bridge?
What two ways can a user create a transmittal?
What is via the transmittal tool + files?
This tool allows project administrators and members with executive overview access to extract data from projects by running or scheduling data extractions. The easy extraction lets users analyze data outside of ACC.
What is Data Connector?
What tool might be used to confirm if a user is receiving project notifications accurately?
What is sendgrid?
Outside of a projects, where could a user see issues assigned to them?
What is "my home"?
What feature allows you to track, manage, and communicate problems and areas for improvement across the construction lifecycle to prevent delays and deliver quality work?
What is Issues?
Files that require additional input for naming convention or related attributes are held here.
What is holding area?
If a user wanted to create a PDF file showing issues in detail, where might they create this?
What is reports?
Where could a user change their logo?
What is BIM360 Admin?
Where would a user delete a project?
What is not possible? Only can archive :)
If a user wanted to create a project and have it always come with the same files, what might they need to create?
What is create project template?
If I want to share my file with a colleague using an approval workflow, how would I share it?
What is reviews?
A user chats in and states they are having issues with Data Connector, what team should you connect them with?
Since it's data connector we will own it and troubleshoot accordingly.
User chats in and states that they're unable to access any projects upon signing into acc.autodesk.com. They were able to log in yesterday with no issues. You look in (https://arena.admin.b360.autodesk.com/) (hardhat) and nothing comes up. What would be your next step? Email:markruben@wellstarconstruct.co.uk Project: Big Ben Renovation
What is Hardhat EU?
What is required to test a Power Bi Connection?
What is:
Someone reaches out and cannot access their Build project, what should I do?
What is go to hardhat, confirm user has license, is in project, has build turned on. Ask for screen capture
A user reaches out and states they are unable to upload a certain file in multiple projects. What do you ask for and how do you test it (user already tested on their end)?
What is ask for file and flatten it?
I have purchased a subscription, and it was connected to an account in the US server, but i need it in the EU server. What do I do?
Need to send to specialist
Someone reaches out over chat and asks who the Admin is for their account. What do you do, and what info can you provide?
What is -- go to hardhat, confirm account user is connected to, and can only provide first name and first letter of last name