Calculator
Tool used for bill amount discrepancies.
Adjustment Calculator
What meter's are excluded?
AMI
What type of adjustments may be processed?
Final bill, Initial bill, Customer's called in reading, and high/low bill based on a customer's reading.
What tab pathway in VA will let you enter a reading adjustment?
Billing Major Tab > Adjustments sub tab > Adjust Reading
Do you need to know if the meter reading has rolled over?
Yes
When would you use the high bill process?
When the new adjusted reading is out of line with the customer's normal usage pattern.
Adjust buttons available in VA.
Adjust Reading, Adjust Date, Adjust Usage, Adjust NonMeter
What are the actual read dates required on the adjustment calculator?
Customer's Actual Read date and Previous Actual Read date
When would you use the adjustment calculator?
When a customer's meter reading is lower than AEP's reading.
New reading formula
The first actual read since the estimate or customer’s read minus last actual read divided by the number of days between the two multiply the number of days that need billed = new usage.