Row 1
A system administrator at Universal Containers needs to transfer records from one user to another. What objects can be transferred using the mass transfer tools? Choose 2.
Accounts.
Leads.
Which statement about campaign influence is true?
It allows users to report on the campaigns that have contributed to an opportunity.
What level of access can be set when sharing document folder with users? Name 2
Read-only.
Read/write.
What item appears in a user's “My Unresolved Items” after synchronization using Salesforce to Outlook? Name 2
Contacts not assigned to an account.
Email not associated to a lead.
What can be transferred from one user to another user during a mass transfer of account records? Name 3
Open activities.
Open cases.
Closed cases.
The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can system administrator automate this process?
Create an email template for each language and an auto-response rule to send the appropriate template.
Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? Name 2
Big deal alerts
Opportunity update reminders
Which accounts are automatically synchronized on Salesforce Classic Lite?
All recently accessed accounts.
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? Choose 2.
Use chatter files to share presentations.
Add customers to private chatter groups.
Where can the multilingual solution search feature be enabled? Name Service Portal.
You are stupid if you missed this question!!!
(Self-service portal)
What should be considered when configuring the lead conversion process? Name 2
Standard lead fields are automatically converted to account, contact, and opportunity fields.
Custom lead fields can be mapped to account, contact, and opportunity fields.
How can a sales user relate an opportunity to a campaign? Name 2
Select the primary campaign source for the opportunity.
Use the campaign influence related list on the opportunity.
What should an administrator consider when setting up Case Feed?
Case Feed replaces the standard Case details page by default.
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password”. What does the administrator need to configure to meet this requirement?
Auto-response rule.
The sales operations team at universal containers needs to be able to read, edit, delete and transfer all records owned by sales representatives. How can a system administrator meet this requirement?
Define a role hierarchy where the sales operations role is above the sales representative role.
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
Manually share the record with the public group.
Which statements about products and price books are true? Name
The standard and list price for a product can be listed in multiple currencies.
A product can have a different list price in different price book.
What is the purpose of the ideas community? Name 2
To post customers ideas by logging cases on the ideas tab of the portal.
To comment on and vote for ideas posted by other community members.
How can knowledge articles be used? Choose 2 .
To display for customer self-service.
To resolve customer cases.
When case assignment rules are being set up, cases can be assigned to whom? Name 2
User.
Queue.
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitor. What features can be used by the sales representatives to gain this understanding? Name 2
Chatter groups.
Similar opportunities.
What feature allows a user to group campaigns within a specific marketing program or initiative?
Campaign hierarchy.
What statement is true if custom fiscal year is enabled? Name 2
The custom fiscal year settings cannot be disabled.
The custom fiscal year must be defined manually.
What is a method for adding content to salesforce CRM Content? Name 2
Chatter Files..
Documents.
How can users access Salesforce from their mobile device? Name 2
Use the downloadable Salesforce1 mobile application.
Use web browser on a mobile device.