Quality can be defined from six different perspectives. One definition related to the quantity of some products attribute. Quality is then defines as : "the larger numbers of product attributes are equivalent to higher quality."
What is the product perspective?
100
This person is the "father of scientific management".
Who is Frederick W. Taylor?
100
Quality management started in this type of industry.
What is manufacturing?
100
These two are the most important drivers of service quality.
What is the people and technology?
100
Profitability is driven by both the quality of design and conformance.
What is true?
200
Quality can be defined from six different perspectives. Fitness for intended use is one of them.
What is the user perspective?
200
These two U.S. consultants introduced statistical quality control techniques to the Japanese to aid them in their rebuilding efforts.
Who are Dr. Joseph Juran and Dr. W. Edwards Deming?
200
This function in the manufacturing system is responsible for determining the needs and expectations of consumers.
What is the marketing function?
200
One of the following is not considered a service organization: hotels, construction, restaurants, financial and legal services, and transportation.
What is the construction industry?
200
Warren Buffett said: "The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share.”
What is false?
300
Quality can be defined from six different perspectives. One of them is to look at the relationship between the product benefits and the price.
What is the value perspective?
300
This is the most influential instrument for creating quality awareness among U.S. businesses, and has also had significant global impact.
What is the Baldrige award?
300
This person should not simply be responsible for low-cost procurement, but should maintain a clear focus on the quality of purchased goods and materials.
What is a purchasing agent?
300
Name three of the most critical differences between services and manufacturing.
What is the:
Customer needs and performance standards are more difficult to identify and measure
Services requires a higher degree of customization
Output is intangible
Services are produced and consumed simultaneously
Customers are often involved in actual process
Services are more labor-intensive than manufacturing
Services handle large numbers of transactions
300
Dr. Joseph Juran was interviewed in 1980 on NBC televised special program entitled "If Japan Cann ... Why can't we?"
What is False?
400
Quality can be defined from six different perspectives. One common notion of quality, often used by consumers, is that it is synonymous with superiority or excellence.
What is the Transcendent (Judgmental) perspective?
400
This is an approach to quality improvement that emerged in the late 1990s. It is a customer-focused, result-oriented approach to business improvement.
What is Six Sigma?
400
This function is one of the most important factors in establishing customer perception of quality and customer loyalty.
What is the installation and Service function (Service after the sale)?
400
Workers receiving authority and responsibility to do their jobs and do not have to receive authorization from their supervisors on every decisions.
What is empowerment?
400
Various studied
What is re-engineering?
500
Quality can be defined from six different perspectives. One of them is to conform to specifications.
What is the manufacturing perspective?
500
In 1989, Florida Power and Light was the first non-japanese company to win this award.
What is the Deming Prize?
500
The manufacturing function depends a lot on this function to ensure that the product is made correctly.
What is product design and engineering function?
500
In addition to manufacturing and service activities, name the business support activities necessary for achieving quality.
What is the Finance and accounting / Legal services / and Quality Assurance activities?
500
This quality pioneer developed the "loss curve" showing the economic penalty for non-optimal performance, and also promulgated fractional-factorial design of experiments.